Graph Hotel

After a long trip, I arrived with my dog ​​excited to sleep, and they prohibit the entry of Chihuahuas, they have posted on the internet that they do accept animals.

Service : Poor, specially with Front Desk (Night shift), no good manner of greeting or during checked-in process, not willing to help and service and not even escort or show direction to our room and when we asked where is the way to go there, he like very have a bad gesture for us ...at that moment was so late at night so why we don't wanna complain anything. He only asked us to do fullday as walked-in rate...but to be honest i believe that others hotel will try to find better solutions for guest like day-use or whatever. no even sign registration form.

Front Desk in the morning seem better to help or try to listen our needs but unfortunately the manager still not find any good solution enough also not checked their job well before i was leaving from the hotel (i asked her twice about any documents or payments before left) The manager called me after i checked out for process charge my credit-card, i said i will be back when available cause i have things to do whole day (actually who wanna go back with this hotel and this service? not me) finally, after she try to blame me back at some point and not even accept their mistake, now already done the charged without my signature .... wowwww so impressive.

Room : on the floor was so dirty, felt like dust everywhere. not same with hotel picture.

Amenities : Good, good smell.

They all are cheaters. Bangkok is loaded of cheaters. We have worst experience with this hotel.Hotel staff non cooperative, they have stolen our money from the room in our absence, to our surprise they don’t even allow us to see the cctv footage, Police also wasted our time and did nothing for us staff members are so unprofessional they laughed at us because they were enjoying our trouble. Hotel management is the worst it was our vacation time which they have ruined n stole all our money . We will never recommend this worst hotel to anyone beware of these cheaters. Never ever go to Bangkok and to this cha da hotel .

Our $1700 got stolen from our room when we went out for dinner at 11pm. We reported to hotel and police but nobody listened to us. We had a very bad experience . We had booked 2 rooms and the theft happened in both rooms at the same time

Hotel room is clean and they are near to MRT Huai Khwang station. About 4-5 mins walk. There are 7Es nearby and bus stop too.

No iron, toothbrush provided for Superior room. Receptionist can’t understand English very well. Tips: hand signals & GOOGLE 😅

Unfortunately, they can’t speak and understand English. Poor thing for people who are working at a hotel ESPECIALLY AT THE FRONT COUNTER. Wasted 30 minutes about the wrong charges they made! What more disappointing is the hotel staff was so defensive despite their mistakes. It was a very straight forward laundry form. All the price and type of services listed on the form and DOESNT require English to understand that.

Didn’t expect Thais to use proper English. I respect their culture and language but if you are working at a freaking hotel AT LEAST GO TO FREAKING ENGLISH CLASSES! Tourists come from all over the world not just Thailand.

Hotel is quite nice and staff seem friendly.
However the door men pester you to book their brothers taxi for an expensive amount.
The night cleaners are very noisy, three nights stay and hardly any sleep, cleaners work through the night, slamming doors draging metal buckets along the floor and clattering equipment, shouting along the corridors to each other.