HOMA Phuket Town

Bad service and facilities. Rooms are spacious but service is lacking. We booked a family room with a kitchen and washing machine, however, basic utensils and equipment such as washing powder were missing. We were asked for an extra 1500 baht for wiping excess water off the floor with 2-3 their towels because the shower screen doesn’t work properly, having claimed that they were “dirty”. We had to ask for extra toilet paper on the daily, because their policy only allowed two rolls per day. Extra money charged was reduced by half after negotiation, leading me to believe that they want to find every excuse to charge extra.

Disappointing overall. The rooms are spacious and clean however the service bordered on appalling. I was overcharged twice for orders that I had made with no efforts made to apologise or remedy the situation. I was made to feel stupid by staff, who then also forgot to check me out properly. The location is very lonely/deserted, with not much close by - you’re basically trapped at the expensive rooftop restaurant if you’ve not got a car or unwilling to pay for taxis. Rooms were noisy with thin walls. Not the best start to my travels in Thailand - if you’re a solo tourist, I’m sure there are better places to stay.

My recent tour at your facility has left me less than impressed. 😤

My husband and I walked in with our children eager to sign up for annual day membership at 33,000 THB, we are entrepreneurs that work from home but wanted a secondary option to work from in the week, what we encountered was disappointing. I was excited to view it as had been following on social media etc.

As we approached the reception, we were told the manager would show us around. Imagine our surprise when the manager did not even greet us with a hello, and then straight on his phone scrolling in the lift! 🤨i tried to ask questions but he didn't seem like he wanted to be friendly so gave up.

In Phuket, we’ve only experienced friendly service, so this felt out of sorts.

During the tour, I tried to ask some basic questions about what the membership included, particularly about our kids and movie nights. The answers we received were vague at best—one staff member even suggested our child would need to pay the full annual fee! 😱 When I sought clarification from the manager, I felt like I was a nuisance simply for asking legitimate questions. It was disheartening to sense that I was interrupting their day.

After waiting for a long while for an answer on whether our kids could watch a movie under our annual membership, I decided to cut my losses and leave, i just didn't feel treated right, feeling genuinely sad about the lack of engagement and service. We were ready to commit prior to the tour, but that experience has led me to explore other options instead. If it was a normal member of staff i wouldn't be so phased, but the fact this was the manager, shocking really. I'm not one to complain.

As a business owner myself- If this is what potential members can expect, I strongly urge a reconsideration of staff management training, especially regarding hospitality. It’s vital that future members don’t feel like a burden before they even sign up. I wonder how much business they are losing due to unfriendliness?!

I hope this message is taken seriously so that others don't have to endure a similar experience.

Disappointment.

P.S. A little welcoming attitude goes a long way! 😊

Long-Term Stay Disappointments at Homa Phuket Town

Accommodations: The room was underwhelming for a long-term stay. It lacked adequate clothing storage and we had to purchase additional hangers. Additionally, the couch appeared worn out, and the towel for washing dishes was never replaced, adding to our discomfort. The cutlery provision was minimal, with only one of each type per guest, which was inconvenient for daily needs. The aircon is quite loud which is annoying during nights. Keep in mind that distance to the next beach is at least 30 minutes by scooter. If traffic is more busy than it will take longer.

Amenities: The fitness center was partly unavailable due to ongoing construction, a significant drawback as it was one of the reasons for my choice. The co-working space also fell short with insufficient meeting rooms to accommodate all the guests.

Service: Long-term guests seem to be treated as second-class, with essentials like extra toilet paper not provided. Not meaning that the employees are rude, they are still friendly and nice. However, the value you get as a long-term customer is lower than the value of short-term guests.

Management Policies: There's a discrepancy in enforcement of rules. Cannabis smoking at the pool was evident and unaddressed despite being prohibited according to the hotel's rules. Moreover, the inability to switch between the two Homa properties in Phuket was misleading and restrictive.

Overall, the experience did not meet my expectations for a long-term accommodation, primarily due to the overall feeling of being a second class customer.