Crystal Prestige Elite

At best a 3 to low 4 star! We visited Aug 2024 and it was beyond a disaster. We arrived at the hotel at 2:30am. The staff hardly spoke English. A family of 6, we were made to wait in the lobby area for 12 HOURS!!!!!! The 24 hour restaurant, was a small room of about 10 tables maybe, a small kitchen offering minimal options to. We had to sleep on chairs in the bar area where there were very drunk males leaching over me and my teenage daughters.

We were told by the night staff that our rooms would be ready by 11am, but conveniently the night staff left before that so when asked, we were told that wasn't the case. We were given our appaling room at 3:00pm !! Eventually, we were given our rooms (see photos). My husband and I were placed in a ground floor disabled access room, overlooking a flat roof, leaking airconditioning unit and no electricity. It was disgusting. Our children were in a room at the other opposite end of the hotel (it is a huge hotel) on the 3rd floor. They sent 2 engineers, one who looked about 17 years old, who came with a hammer and drill and proceeded to bang on the aircon under the impression that would make it work!! 2 older engineers came who spoke no english and just put the key card in and out several times. In the end they moved us. We were given another room, the same side of the hotel as the children but 2 floors below. The room was old, dated, had cracks and damage everywhere, a TV with no English programmes, a hairdryer that looked dangerous, a drawer unit that didn't close, and one top sheet for the bed that didn't fit the actual bed and was too small.

This holiday was sold by an English Travel Agency, yet there were no English guests at this hotel so the kids couldnt socialise with anyone. It was full of Russians, Easter Europeans and UAE visitors. All lovely and friendly people, but we had no one to talk to the whole 2 weeks except for the friends that came for 5 days. There were SO many drunk men (paraletic drunk) to the point that police were often called in the evenings and early hours to deal with the issues. There were guests throwing up in the communal toilets and it was just left in the sinks. Disgusting. The male staff at times were wholly innapropriate with my teenage girls and seem to just find young white girls of particular interest! Sadly, one of my daughters was sexually assaulted by one of the young male staff members, she was pushed into the toilets, into a cubicle and he tried to force himself on her, but thanfully she got away before he could go too far! The police were called and the hotel to be fair acted swiftly and said they dismissed the young man and he would not return to that hotel. The hotel itself, although grand and impressive with it's marble and chandelliers and shere vastness, is in most places dated and worn out. There was rust around the pool areas, cracks in the rooms, bad plastering, broken units, broke mini bars. The cleaners didn't really clean well. Didn't change the sheets. Put dirty towels back on the shelves even though they were left in the shower to take away. We asked for extra coffee once as we don't drink tea and we were told we weren't allowed more than our allocated 2 measured sachets a day!The piano bar, the man would turn up for a 20 minute set every night, and would play the same music every night, for 2 weeks! The bar staff were very friendly, the buffet restaurant was plentiful, lots of choice in all fairness with local variety options but it was often the same every day, which got boring. They had a grill outside the buffet restaurant, but they just did burgers mostly, or chewy minute steaks, and it was so smoky as their extractor fans didn't work and so you couldnt sit outside for the ploom of smoke you couldn't see through, and you came out stinking of it too. Very rarely they would serve a kebab or a piece of fish but generally it was burgers. Who goes to Turkey to eat burgers!! Please be mindful of this hotel. It was called something else before. I suspect it may have changed name to mask all the issues associated with it

Where do I begin? The only good thing about this hotel is one waiter named IBRAHIM şAHiN who went above and beyond for us, the guy needs a raise or to get a job at a better hotel, nothing was too much for him and always had a smile on his face! If I could give 0 I would. ALL British people avoid this hotel! No one speaks English and even if they do it’s slight. First room we got to no AC working and no mini fridge working which resulted in us having to change rooms. All lifts but one broke down so only one lift worked the whole 5 days we were there. One of the workers even told us they were fired so they could get a google review! And then we saw them the next day and they said they were leaving?! Our final day was the worst. We were never told a check out time and my husband had to change 2 key cards in one day as they stopped working and none of the reception staff mentioned we were late checking out. My husband went down to reception to complain about the keycard as us not being able to get into the room resulted in my autistic daughter having a meltdown which the reception staff laughed at and thought was funny. We were expected to pay a late check out fee even though we were never told the check out time by this hotel or the airline. I have informed the hotel I will be taking them to court over discrimination of my disabled daughter.

Avoid if british !! Only people who spoke English or at least tried to help us were customer relations they were nice & was much appreciated . reception however seemed disingenuous & rude and couldn’t be bothered hearing it for the most part.. I cannot say for a 5 star hotel that I felt that as a whole .. positives were everything was clean housekeeping were very nice ,hairdressers on bottom floor also very pleasant .. negatives were - our room key was faulty for the majority of our stay, when asked to be fixed it was ignored. They just kept giving us replacement cards that worked for an hour or so then stopped working. Then hallelujah the penny dropped 5 days in to our 1 week stay and they eventually sent “technical support” which came at 10pm at night and hammered at the door while my child tried to sleep and finally finished at 10:35. slipped multiple times .. tiled floors wet literally just stepping out of the elevator no signs up anywhere !! Although the cleaners did a good job in the room it seems to be ok to just smoke out in the hallways which isn’t pleasant for non smokers. Mostly enjoyed the food even tho every single item was stone cold when you ate it which should be the bare minimum to keep hot food hot surely!? The phone in room disconnected also asked to be fixed which we were told the mythical technical support would sort for us & still nothing, resulted in a lot of unwanted trips to reception. The fridge in our room also didn’t work. Also enjoy the WiFi which disconnects every 5minutes too. when asking for a taxi at reception when told we’re British even after agreeing to a price it shot up 500lyra more than original price. It’s actually laughable that this place is meant to be 5 star it really makes you wonder. Never in my life have my family been more let down. Overall very disappointing experience & first time in Turkey I would not recommend whatsoever spend your hard earned money elsewhere .