Hotel Titan Select Ultra All Inclusive

Definitely not a 5 star hotel as advertised, it’s a 3.5 at best. Myself and my boyfriend arrived here at 3:30am after a long day/night of travelling, just wanting to go to bed, after being checked in and filling out forms at reception etc, we are told right at the last minute that there’s an “issue” with our room and they are taking us to a hotel down the road (which tried charging us 900 TL), and told us to come back at 9am, it was 4am at this point now. The other hotel they took us to had no idea we was coming. Upon arriving, the member of staff from our hotel began to argue with the other hotels member of staff in front of ourselves and other guests regarding this. Upon speaking to other guests at Titan hotel , we discovered we weren’t the only people this had happened to. Anyway, we arrived back to Titan at 9am and was given our room which was just an average room, nothing special. The food is absolutely disgusting, unless you want to be on and off the toilet constantly then go ahead and eat it. It got to the point where we started to eat our meals elsewhere as the food is just terrible. The same as the drinks, only one beer is available and the cocktails are horrible, they give you terrible heartburn, not even enjoyable to drink. The staff members are incredibly rude, especially if you are an English guest. I can only name a few staff members who were genuinely nice. The animation team is just the same every single night, doing the same thing and playing the same music, not even enjoyable just boring. You can’t sit by the pool without getting harassed and haggled by staff trying to sell you stuff like tattoos/spa treatments etc, when you attempt to turn it down they become rather rude. The only good thing I can really say about this hotel is the cleanliness and how local it is to shops/bars/resturants/bus station etc. Definitely doesn’t deserve 5 stars. Will not be returning.

Upon arriving at the hotel, I was initially impressed by the service, atmosphere, and decor. However, upon entering the rooms, I was disappointed to find that the hotel did not live up to its supposed five-star rating. In my experience, it was more reminiscent of a three-star establishment. The food offered was simple and unremarkable, with a lack of variety as it seemed to be the same selection each day, only with minor differences. The cakes and sweet dishes were equally uninspiring. While the staff was generally pleasant, there was one incident that left me extremely upset and frustrated. On my last night at the hotel, late in the evening, a distressing incident occurred. Despite the staff's knowledge that my family and I are practicing Muslims, we were served a cocktail containing alcohol. To make matters worse, my seven-year-old son was given a shot of liquor without our knowledge or consent. When I took a sip and realized what had happened, it became evident that they had made a serious and unacceptable mistake. Initially, the staff tried to downplay the situation by insisting it was a non-alcoholic fruit cocktail. However, after insisting that they taste the drink themselves, they finally admitted their error. Their response was dismissive, with a mere apology and a laugh. As a non-drinker and a practicing Muslim, I was deeply disgusted by their attitude and shocked that such a significant oversight had occurred. It was completely unacceptable for them to serve alcohol to my young son, and I found the whole situation to be utterly unbelievable.

This hotel can deserve only 4stars.
There is no kettle at rooms. Beers is limited. There is no aqua park... Etc etc...