Kayakapi Premium Caves Cappadocia

Firstly, the setting and the pool were incredible and the rooms were a very cool concept.

However, we did have a few issues with the hotel. The service overall was poor. When we first arrived, an intimidating lady dictated the tours that the hotel offered which was definitely not a warm welcome. In general the reception staff weren’t very eager to help. The day staff at the pool were also disinterested. The dinner staff were more friendly but did struggle with English. This was unlike any of our other hospitality experiences in Turkey.

We were also disappointed with the rooms. The rooms were a bit outdated and dark. We recognise that they were attempting to go for a traditional aesthetic but they sacrificed the luxuries required in a 5 star hotel. We also had issues with the number of towels and availability of toilet roll which really didn’t make it feel 5 star. Another area which could really be improved would be to provide more complimentary water given the temperatures in summer ( a prerequisite for a hotel of this price).

The music at the pool was also too loud for us to properly relax.

Overall we were very disappointed with the hotel given the high price point and poor service.

We chose Kayakapi for our much-anticipated vacation to Cappadocia after hearing rave reviews from our family and online. However, we were disappointed with some things.

To start off, the staff was a bit churlish. For a boutique hotel, a smiling staff and a friendly welcome is expected by guests who have paid good money. At one point, we were hesitant to ask for room services or buggies. A little courteousness never hurt anybody. I would not like to take names but Ms Nihal, the director of the travel company displayed callous behaviour. We had enquired about a city tour and since her prices didn’t match with our budget, we were open to negotiations. However, she snubbed us off and told us to go book it from cheaper websites online. We did do that and were satisfied with our experience. We would’ve taken her tour but weren’t interested in accepting her gracious favour.

The breakfast spread had room for improvement too for some fruits were rotten. The lunch & dinner we had on the other hand was delectable.

Ms Duygu was the only kind face I came across. She was patient to answer all our queries.

The concept and architecture of the property is out of the world. Even our taxi driver (a local) told us that we were going to be staying at one of the best but I’d like to shift my opinion a little now, taking into account the things mentioned above.