DoubleTree by Hilton Atlanta Airport

We came to your hotel after 30+ hours of travel. All we wanted was a cool room, hot shower, and a comfortable bed. I gave a rating of 2, because the bed was comfortable. But the AC was broken and took quite awhile to get someone in to fix it. So we couldn't shower until the person was done. When we did get a shower, it was ice cold. The room smelled of marijuana and cleaning chemicals. I needed a shuttle to the airport the next morning, but after multiple attempts to reach the front desk, no one ever answered the phone. I had a child with me and I couldn't leave her asleep in the room to walk down there and ask for information. I ended up having to use an Uber, which cost me an additional $50. This was a very disappointing stay, to say the least.

Checked in and asked for the standard bottles of water and was told there was none. In the whole hotel not one bottle of water. Unheard of. The room was average, ok, nothing to brag about. The bathroom had one mini bar of soap, enough to wash your hands twice, certainty not sufficient enough for a shower or two. Absolutely under standard. Tried to print out boarding pass in the 'business center' on the two computers sitting on the desk. Told neither was working. Couldn't wait to leave.

Checked in on the evening of 10/3/2023 having travelled all day from Iceland. We were looking forward to a nice sit-down dinner in their restaurant followed by a peaceful nights sleep and a nice hot shower. We experienced none of the above. The restaurant was not opened at all (not for dinner last night nor for breakfast this morning) and the bar menu, which had about a dozen items on it was reduced to only 3 available. The bartender was also the waitress as well as the cook and while doing all this she also assisted with guest checkins. The floor in the elevator looked like it had never been mopped and only one of the two elevators were working (the hotel was completely booked so all those rooms had 1 elevator to use). There was NO hot water in the morning for a shower. I verified this by trying the hot was in the bathroom sink as well as in the shower and, living in Texas, I think that our cold water runs hotter than what was there. The shuttle driver (who does not work for Hilton) asked us when we boarded how we liked the hot water and when we said "what hot water" he told us that they have had hot water issues for the last 2 years. This will not sour me for the Hilton brand but there is no way that we'll ever stay at this location. It's as if the franchise owners has made an investment and is not willing to put any more money into it.

If this review keeps one person from experiencing this hotel, I'll consider it my good deed for the year.

Check in was very slow and person could not get off the phone long enough to complete the process. They gestured for my ID and CC and I was handed a room key.

The rooms are dirty, house keeping does not come unless you are staying 3+ nights and then you have to give 24+ hour notice to have your room cleaned or suppled with towels/toiletries.

My room was running low on toilet paper, I went to the front desk and asked for another roll... I was directed to the service closet to get it myself. The service was non existent. Manager and staff on their phones behind the desk with a line full of customers.

In short, I do not recommend spending your time and money at this hotel.