Atlanta Marriott Northwest at Galleria

I booked and prepaid for a one night stay at the Marriott using a booking app. Once I checked in I was told that parking was an additional fee of $25 per night. Not a problem at all. I ran my card using their card reader kiosk. NO amount was posted on the screen. Once I had gone to grab my luggage from the car, I realized they charged my card $231.26. When I communicated that I had already prepaid in full for the room, I was THEN told that there was a $200 incidental fee and that I would receive a refund in 7 days. I was never told about this fee prior. I was completely shocked that they had charged this to my card without warning or my consent. The incidentals fee was more expensive than the room. I was later charged an additional $32 without my card present. I have no idea what for. I did not purchase anything while I was there.

The reply below from the GM does not explain or resolve any of my issues. I called 2 days ago and left a voicemail directly to the GM stating again that I was charged $231.26 + a separate $32 and I have NO idea as to why. I stayed at this hotel one singular night. It was prepaid for in full on a credit card for $186.26. Not only is my checking account missing funds, but I wasn’t even told I would be charged this amount! I feel robbed. I have screenshots of these charges. Room service was not offered to us and there was NO mention of a restaurant. I have not received any refund or phone calls back.

Parking was a huge hassle since there are no carts and the parking lot we were directed to park in was a good hike. Our room looked barely cleaned. There was dust, the windows were scummy, gum stuck in the carpet and there were no trash bags in the trash bins. Toilets barely flush. Overall not a good experience.

Week of Thanksgivings. Edited this post so it changed post date. I should have known by the experience the lady in front of me was having but I was too tired to pay full attention to her issues. I got my room key & left. (Clue #1) Exiting the vehicle I noticed a shipping cart at breezeway. I went upstairs with my daughter and could not get the door open. It was late & freezing. I had my daughter to try the door, she could not get the door open. (Clue #2) There were cops everywhere on foot and in black SUV's. I went to the front desk to tell them about my problems and I had to wait 20 minutes for the receptionist to return. (Clue#3) Meanwhile, the lady that was previously at the desk was there again with a problem in her room. She asked the receptionist for new linen and blanket. The police had scared her when they captured somebody right outside her door yelling and screaming at someone to get on the ground and tazing somebody. She was eating and was startled spilling her drink all over the bed. The receptionist informed her that housekeeping was closed at night therefore she could not get her another blanket or extra bedding. The receptionist gave her a sheet but did not even ask offer her another room or anything. Then it was my turn. I told the receptionist about the problem with the door. She had a ear piece on or something and began talking to someone else telling them about the problem. She then asked if I had pulled the handle up instead of down and stated that the maintenance had installed some of the room doorhandles mechanism upside down. (Wow) I said No and I'm not going backup there to do it. Just please give me my refund so I can leave. I could not get out of their quick enough. Grabbed my family and drove straight through the 300 miles left to go in trip.

Rooms are very small and outdated! Mold and mildew in shower and shower vent! We woke up the first night of our stay to the smell of cigarette smoke. The hotel is suppose to be non smoking. We notified the front desk and they stated they would send security up! Then five minutes later our smoke alarm started to go off. We were unable to go back to sleep. We then had to move rooms as security could not figure out which room it was coming from?! We notified the manager and she took $45 off our bill (we stayed 2 nights) so that was not significant as we were celebrating an anniversary and birthday. This hotel should not be a flagship Marriott property. DO NOT RECOMMEND!!

Staff was very friendly from checking in all the way to the bar and restaurant. I honestly have NOTHING bad to say about any of the people we dealt with when talking with them, they were all very nice. Giving it two stars because of the facility room noise and not having any hot water to take a shower in on the morning of 12/14/2021. I told the front desk about the hot water and they said someone would go look at the boiler because it was probably a mechanical issue. There were 12 members of our work team staying here and only 3 of them had hot water at 6:30am. As a side note, most hotels I have stayed, the staff would offer extra points or a bar voucher or something when there was an issue with the room but this hotel just said "thanks for making us aware" . The one thing this place cant change is the noise level of the rooms due to being on the interstate Jake Braking trucks, motorcycles, emergency vehicles, better take a sleeping pill before staying here.