The Hotel & Athletic Club at Midtown

You can hear a pin drop in the hallways that's how sound proof the rooms are. Any conversation you're having in your room can be heard from anyone in the hallway and vice versa. Sleeping here was the worst hotel experience I've ever had. Also, even though there's a restaurant and they charge a ton of money to members and guests, they still don't have room service which is annoying in my opinion. Rooms don't have bath tubs either, the whole experience in staying in a luxury hotel is entirely missed on this one, I've had better rest at a holiday inn.

I am extremely disappointed with the overall lack of communication by the staff here.

My partner and I wanted to do a little one night staycation to celebrate our 4-year anniversary. We are both in our early twenties, work very regular jobs, but we wanted to do something special. I booked a king bed standard room through expedia, which said it would come out to about $368 (around $269 + resort fee + parking fee (even though we didn’t use parking). I called the resort the day before to confirm that this would be the total price, and they said yes. The day of check in, I hand the front desk person my debit card and I get charged $468- a whole $100 more than what I was expecting. Again, $100 is a lot for me right now given rent was just due and I just spent 400 bucks on a one night stay. The person at the front desk did NOT disclose the “debit card fee” with me until after he’d swiped my card. I told him I wish he’d told me that so I would’ve given him my credit card and he kind of brushed it off. He said that the $100 should take 3-5 business days to clear, which was not good because I needed that $100 to pay my rent. He said I could call my bank to expedite the $100 hold and was very apologetic after I mentioned that. Anyway, he was actually really nice to upgrade us to a suite and give us a $50 restaurant credit. So thank you Mitchell. HOWEVER, at CHECK OUT (after an otherwise very lovely and luxurious stay), I get charged another $52 ON TOP of the already $100 gone from my account. Again without being told about it. My issue here is COMMUNICATION. Why are we charging cards without confirming with the customer first? I ask what the $52 is, and the lady at the front desk tells me it’s the resort and parking fees. Which is interesting because the base fee for my stay was $269 and WITH RESORT AND PARKING FEES it was $368. So why did I get charged again? She told me it takes 5-7 business days to clear. Sorry I can’t wait that long because now I’m down $152 which means I’m unable to pay my rent in full by the 5th of the month. And it’s on me to call my bank and figure it out instead of enjoying the rest of my anniversary.

My mother worked as a hotel manager for 20+ years of her life and I work in customer service so I know what bad communication and service staff looks like. Clearly they expect everyone staying here to be wealthy and don’t consider that some of us are just trying to do something fancy for one night. I will not be staying here again and I am now in a very difficult position.

This is a great place to stay if you don’t like to sleep in past 5am. The combo gym/hotel concept is stupid. I don’t know what was going on below us from 5-7 am, but it sounded like a door slamming class with a drill sergeant. And it wasn’t just the noise, it was the constant vibrations which shook the walls and bed constantly. I managed to doze off for a few minutes between 7-8am but after 8 very loud music started playing. Terrible. I think I would have slept better on a park bench.

Complimentary earplugs were provided, at first I thought that was a nice touch for light sleepers. Until 6AM when it sounded like our room was under siege.. Very noisy and disruptive to sleep. We were hoping to enjoy some of the fitness club in the morning but were too sleep deprived to be able to do so. The front desk clerk seemed fully aware when I commented on the noise. If you need to sleep past 6AM this is not the hotel for you.

Overall this was a missed opportunity. The service was lacking from checkout to departure. The staff offered no info on amenities, didn’t ask whether I’d been there before, so my review speaks only to the hotel. Maybe it gets better? For me however, my experience was an elevator that smelled like sweat every day and a room with walls thin enough to hear slamming doors and weights dropping throughout my stay. The pillows seemed to have waterproof covers that had to deflate before you could settle in. Overall not a good experience.
The only positives I can really say they offered was the convenience of parking.