The Westin Downtown Hotel

The “free” breakfast each day was charged to my card, and the resort fee of $31 a day is credited back as a $27 dining credit which also got charged to my card. The food at the restaurant is AWFUL. Literally everything is AWFUL. And because it’s free-the staff that serves it to you moves in slow motion.

The hotel had a great central location with a reasonable price to allow us to walk to a show nearby. The room was clean and spacious with a nice bathroom. Valet parking was great, the gentleman were very nice and at check in they explained that the resort fee could be applied to dining if we decided to use it. We decided to take advantage and use it towards breakfast the following morning. We walked up and there were no signs or podium explaining what to do and one waitress yelled “sit there” from the other end of the restaurant and waived her hand to a broad section of the restaurant. The breakfast menu was limited and didn’t have al a carte options which wasn’t a huge issue for us because we like a fairly broad range of things but she acted annoyed when we asked for other options other than potatoes and rolled her eyes and said “I can’t do that.” Shocked with her response, I looked at her surprisingly and I waited a moment to see if she’d correct herself. She just stared, frustrated. I told her we didn’t want them and asked again if there was anything else she could offer and she said, “Well we’d have to remove 2 items on our plate to get 1 substitution item.” Again, very annoyed that I was even asking. If this is really the policy, this needs to be reviewed. This is an upscale and expensive restaurant in the heart of Denver, surely with many healthy patrons who seek healthy alternatives. $60 for a rude start to our day. Remove your fee or improve your hiring and training.