Hampton Inn Hallandale Beach-Aventura

Good afternoon,

To whom may concern

I recently stayed at your location. I would like to bring to your attention my experience during this time. On the night of 9/6/2023 I called to notify the front office delays on my arrival to the hotel. The front office associate was very nice and professional. On my arrival coming in to the hotel it was approximately 2:00am. I park on the back of the building. I walk to the front the door was locked. I try to open the door by hand not knowing that it was locked on purpose to what I assumed safety reasons. The front attendant at that time proceed to open the door and started telling me to don’t do that in an away very disrespectful. His attitude was extremely unprofessional and un necessary. I felt very uncomfortable in welcome. In all sincerity if it wasn’t due to the fact that it was late in to the night I would’ve canceled my reservation and go to a different hotel with better staff. The room was clean room 107 nicely located on the first floor the only suggestion regarding the room would be to ensure that the shower floor be better clean the floor felt slippery and unsafe. My message to the hotel and front office manager is to training better their night staff especially that agent it seems that he doesn’t know how to treat your customers with the respect and courtesy that we deserve. Please don’t let bad experiences or behavior from poorly trained employees affect your business after all is customers like myself that determine where to stay and if the hotel would be a good option for us.