Marriott Vacation Club Pulse, City Hotel

The staff was outstanding; the general public areas were great, but the room was tiny and oddly configured for a person with ADA needs much less one without.

The room was tight for our family of 4. Only stayed 1 night and it was fine for that. Wouldn’t have wanted to stay additional nights. Also, our room overlooked the street that the main entrance was on which made it a little noisy. But the most disappointing part of this hotel was while waiting in line for check in, the two employees behind the booth let an entire family just walk right up in front of us like we hadn’t even been standing there for 15 minutes waiting for our turn!

We stayed there 3 nights.
Pros:
-Midtown location is central to many great restaurants, sightseeing opportunities, bars, and theaters
-Hotel employees were friendly
-Lobby was clean
-Room was small but neat

Cons:
-Elevators take forever. We were on the 4th floor so we ended up taking the stairs most of the time
-Despite setting the thermostat as low as it could go (66°), it never got below a stale 70°. I run warm at night, but even my partner said it was too hot to sleep
-The bathroom was roomy enough, but for some reason there was zero storage in there for toiletries. I ended up dragging in a small table from the room just so I had a place to keep my toiletry bag, flat iron, and toothbrush. The sink had no edges so there was no place to rest a makeup bag. The washcloths and hand towels were hung right next to, as in inches from, the toilet, which meant after one flush of the toilet (even with seat down) they were no longer anything I'd want to use to wash my face or dry my hands. There was no place to hang a wet towel except on the curtain rod, so it looked very sloppy in there. There was no makeup mirror and the lighting wasn't good for applying makeup. Finally, the bathroom door: it slid back and forth like a barn door, which means it couldn't be securely shut and was very easy to hear through. Instead of being solid wood, it was opaque glass, so if the person using the bathroom at night flipped on the light, it flooded the whole bedroom with light. Our room was on an alley and had a frosted glass window to the outside, so there was very little light entering the room that way. That means it was pointless to put a bathroom door with a window. Finally, there was no way to shut the door without it banging against the frame, so between that and the bathroom light shining out, everyone woke up when the bathroom was being used
-Being on the alley, 2 of the 3 nights the building resident opposite us had parties with flashing lights and booming music, made worse by them propping open their fire escape door

I've stayed at several Midtown hotels and while you could do worse, you could also do a lot better

Mixed bag with this hotel. Location is great. Some of the most unprofessional behavior I have seen from Marriott employees. 1) Was waiting for food at 1230 at night. Manager came to talk to the night auditor. Right in front of me, she tells the guy that working the night shift is hard, but he and another guy working are not team players. Nice job doing that in front of the guests. Then the next morning the housekeepers are audibly complaining about how terrible it is to work there. Bar was rarely open when we were there. Rooms: Door would not latch fully in room.