Millennium Downtown - Newly Renovated Hotel

I would advise all looking to patronize this business to look over reviews on Yelp and Google. This place is low rated for a reason and if I would’ve noticed them before booking I would’ve stayed elsewhere. Location was great and bellman were nice and welcoming. Upon checking in I heard a customer complain about being locked in the elevator so they were upgrading them a room. Check in was on the fourth floor and I was told after arriving at 9:00 am that if I wanted an early check in, it would be an additional $150. Room had a noticeably unwelcoming smell, same trash was noticed through the hallway our whole stay which lead me to believe cleaning wasn’t happening. Bathroom wasn’t clean and shower head was disconnected from the wall, a few candy pieces were stuck the floor near the heater probably from the last visit. I called downstairs for a blanket to be brought up and it took an hour and I had to call back down before receiving it. That was at 2/3 in the morning! Unexplained charges for a charity was added into my bill and I had to have it removed , as it said it was optional but it was already there. Dusty air vents, my son with had to use his pump twice, couch was stained.. I wouldn’t recommend.

Honestly this hotel deserves exactly 1 star!
Booked Renovated Corner King room. Upon check in asked for an upgrade (if available).
Instead got downgraded with horrible view.
Asked receptionist and they apologized and said that they will move me to another room next day.
At 11:30PM they called me and said that they cannot accommodate me since nothing is available. Next day decided to speak with manager.
Manager’s excuse was that they had no chance to update the picture that they took 3 weeks ago and said that I got the correct room. However all my co-workers booked same and got exactly what I was expecting.
Anyways TV does not have netflix, their renovations is BS( still ugly). Save yourself money and look for another hotel!

I would prefer this to sleeping little spoon with Bigfoot in Central Park, but just barely. The hotel was the worst part of my stay in NYC with my family. Other than the hotel, we had a great time and the hotel has a fantastic location. When we booked the hotel over a month before our intended stay, the marketing messages and hotel guest services all proclaimed that the hotel was newly renovated and that the rooms were all quiet.

The rooms we stayed in, all 3, were newly renovated. Other parts of the hotel were undergoing renovation when we were staying there for a week in late March to early April. We had booked a high floor double queen room, hoping to avoid the street noise of NYC. The first room they placed us in was on the 18th floor, 1806. It was nice and looked as advertised, but wasn't really on a high floor (there are 55 floors to the hotel). We could hear a lot of street noise. We complained and they offered to move us in a couple of nights to a higher room, and they didn't have anything else available at that moment.

When I went looking for an ice machine, there wasn't one on my floor, or two above me, and then I went exploring downward and found that from floor 16 down they were still in various stages of renovation from carpeting or furnishings or tile and trim work. I ended up back on the 4th floor front desk to get ice.

There is also no independent air conditioning and to get the room to stay below 75, we had to leave the window open the 2 inch crack that it would allow, which helped cool the room but let in more street noise.

When they moved us on Sunday, we did get moved to the 52nd floor, 5206, but that only lasted one night as we were woken by more renovation work. This time it sounded like it was in a floor directly above us and was either a miter saw or a tile saw for flooring. The heat situation in this room was actually worse than the one on 18, 1805, and we still had to keep the window open.

Monday they moved us to the 36th floor, where we just stopped complaining and dealt with any further issues for the last 4 nights of our stay. The room was at least quieter and didn't have us dealing with renovation sounds starting in the morning, but it did still have the heating issue. Again, we couldn't get the room to ever go below 73-75 without keeping the window open, which allowed more street noise.

I know it sounds like petty complaints, but we did ask before we booked the rooms if they were climate controlled and quiet. We complained about the heat to the front desk and they sent up a maintenance person. That person explained that the building's boiler doesn't switch off really til late April so just keep everything turned off. Also, the fact that the folks we talked to before booking said that the hotel was fully renovated and not disclose that it was currently still undergoing renovations seem dodgy too. If we had known that, we likely would have sought other accommodations, because we do like to actually sleep when we're on vacation.

One last note, when you try to ring the front desk from your room, you actually get a little AI agent to start with. This AI agent makes sounds that seem like she's typing something into a computer, but you can blatantly tell it's a computer and the novelty wears off after the first question. It does ok if you need to order towels, but is woefully unhelpful when you need something an actual person needs to answer like "why is my room so hot," or "who's running a table saw at 8 am?"