The Wallace Hotel

This hotel was the nicest place I’ve stayed in the city. Close to the Beacon Theatre, & Tessa restaurant, which I would highly recommend! Do make reservations.

A truly exceptional stay at The Wallace!
From start to finish, the experience was elevated by the incredible hospitality of the staff — attentive, kind, and genuinely dedicated to making each guest feel welcome. Their care and professionalism truly made all the difference.

The room itself was beautiful and comfortable, with thoughtful touches throughout that added a sense of quiet luxury. The bed linens were crisp and cozy, the towels were plush and high-quality, and the bathroom felt like a private spa — elegant, spotless, and well-designed.

It’s rare to find a place that combines comfort, style, and such outstanding service. I’m already looking forward to returning. Highly recommended!

The Wallace lived up to its billing. Staff is very amiable and responsive. My room, a larger one, was quiet, clean, comfortable, updated and attractive. Bed was comfortable. A good stay!

Fabulous boutique hotel in the heart of the bustling upper West Side. Intimate lounge wit live music W-Friday. Lovely large & quiet rooms with great beds!

Room was quiet and hotel was on a side street close to Broadway just a few blocks from central park. Lots of good restaurants and subway just a few blocks away which was what we were looking for

This is the best hotel I've stayed in in the US🏨

Very clean, spacious, most staff were friendly and helpful but service at front desk and management team was poor - due to changing travel plans, we made 3 bookings with 2 room types

Upon arrival, requested to stay in the same room type (asked for cheapest one, and to forfeit the expensive one to avoid changing rooms first 2 nights) and were told it was full the first night and can change from 2nd-4th night. Next day, told us there was a mix up with no apology and can only change the 3rd-4th night. Went along with it as that was the original booking.

After the 3rd night in the small room, was asked to check out AGAIN for the 4th night purely because the hotel accidentally gave us the wrong room on the 3rd night and tried to make us change rooms again and we had a severely disabled person in the room. Got yelled at by the manager threatening to make us move if we don't move, ended up staying in the room given to us after much heated argument but received no apology

Had also emailed them a week in advance to make arrangements for the disabled person, and there was no reply at all. Left a request at the reception to make the same arrangements, but when got into our room, none were made until repeated requests

Overall, the team is never listening and always goes back on their word. Unreasonable management team. Highly do not recommend.

Very good location, clean hotel

Very good, nice experience

The room is relatively small, the lighting is average, the windows can hardly see the outdoor scenery, the location is very convenient, very close to the Central Park, the sanitation is very good, and the facilities are OK