Grand Hotel Bansko - Fitness & SPA

Let’s do things one by one, cause I have mixed feelings about this place, rather negative than positive.
- The spa is nice, nothing to say about it!
- The external swimming pool, too small and you need to cross the street to go to it.
- The room was very nice and spacious, by the view was awful!
- The food was very bad! It was various, but even within this variety there was nothing really to choose from. The desserts looked amazing, but after testing them you change your mind completely, most of them were tasteless and not fresh.
Bottom line, I don’t recommend it. Unless you want to have free access to the pools in Therme, in the neighbouring town.

Rip off!
Dated room, dirty bathroom.
Tasteless food, every day the same….quantity, but NO quality! Overcooked vegetables, overcooked meat….
Staff in the restaurant very unprofessional, grumpy.
Overcrowded spa area, children running around opening the doors of the saunas and steam rooms. Staff is standing and chatting at the reception hall and no one inside the spa area to control or put things in order

Stayed for 5 nights... the room was in terrible condition. Old, smelly, and uncomfortable... I overlooked the bad room because on the first couple of nights, the food was impressive, and the spa area was nice. On the 5th night, I got violent food poisoning like I've never had before. I felt like I was actually going to die. Since I only ate at the hotel, I couldn't have gotten this elsewhere. They do obviously reuse leftover food, and I'm sure based on how the rooms were kept, they don't have good hygiene in the kitchen. I also saw many roaches throughout the hallways and staircase. Overall, it was a terrible experience, and it's sad because this hotel has everything it needs to be great, but they just don't seem to care.

DO NOT RECOMMEND!
Awful value for money in Bulgaria! Felt very much like a scam - a place that wants to SEEM fancy but is not willing or able to.

- We realized late that they gave us a smaller room than we paid for, thinking back it seemed on purpose so beware.
- Not very interesting or sanitary buffet, nothing is cooled and it just stays out for 12+ hours. They very obviously reuse the food they have already served before(🤢)
- The “24 hour” buffet is a joke, outside of big buffet opening hours they just have a bit of snacks downstairs (reused from big buffet), but they stay out all day and are not replaced (no cooling)
- “Free bar” is also a joke, you can’t get a drink without paying, only beer, wine and local liquor that they will serve you neat in a glass and ask you to fill up with tonic from the common machine if you want a ‘drink’ + staff makes it seem like you are cheap for not purchasing outside of the “ultra all inclusive” lol also coffee SUCKS (only common machine coffee included and doesn’t taste like they clean the machines)
- ‘Spa’ is basically just a swimming pool and a few saunas (no info about the so called ‘therme’ water?)
- No extra towel for the spa, but you have to bring your towel down there, so it’s all wet and chlorine-filled, when asking for a fresh one afterwards the receptionist acted like it comes out of his salary.
- Massage was very expensive and not very good (paid extra for a deeper massage but barely felt it) and they scam you to pay extra for cream once you’re in there (if the cream is so ‘healing’ WHY is it not included in the ‘healing massage’?????)
- The staff does the absolute bare minimum, reception was NOT helpful and tried to scam us into paying more for late check-out even though it was included for all their guests (out of season promo) oh yeah their other Therme spa was also included but we were given no info about this either and ended up not going.

Very disappointing. Would never ever go back - you can find way better for the price.

We were a large group booked for a week, on the first day they told us that we should look elsewhere to stay, basically kicking us out, without any refund for the rest of the days...
Honestly, if you have the option, look for another hotel.