Kempinski Hotel Grand Arena
Rooms and prices
Description
Excellent ski hotel with a Spa. Stylish comfortable rooms and high class service. Only for hotel guests a special VIP card which provides a corridor for quick access to the lift.
Built: 2005
Location: in the town of Bansko, 160 km from the airport of Sofia and 145 km from the airport of Plovdiv, opposite the starting station of the funicular.
Consists of five buildings.
The hotel has 157 rooms.
Accepts credit cards: Visa, Master Card, American Express, Diners Club.
Pets: on request, up to 10 kg, for a fee.
On the hotel territory: currency exchange, room ski storage free, 1 indoor swimming pool, 1 outdoor heated pool, safe for valuables free, Laundry chargeable, dry cleaning charge, Spa (Kempinski The Spa of 1200 m2), meeting rooms: 4 (20, 40, 120 and 180 people, equipment) Parking fee (underground, open), stores, VIP Ski Pass fee (only for the guests of this VIP card provides a corridor for quick access to the lift), The Gallery restaurant (240 pax), Come Prima restaurant (45 people), Bella Vista Bar and Lounge (140 people), lobby bar (for 80 people with a fireplace; live music on Saturday and Sunday), vitamin bar, Sushi bar and Teppanyaki grill (35 pers.), piano bar Sing Sing (96-120 people), La Veranda Bar & Lounge (75 people)
Attractions: ski equipment rental, massage for a fee (traditional and exotic), gym, Jacuzzi free of charge (external and internal), Spa charge (12 rooms for SPA treatments) steam room free, free of charge sauna (Finnish, bio), Turkish bath (Hammam) free, for a fee Solarium, ice room is free, the alpha sphere
For children: children's menu in the restaurant, kids club: 1 (for children older than 2 years free), Babysitting on request, baby cot upon request, free of charge
Situated at the foot of the Pirin Mountain/ the Kempinski Hotel Grand Arena in Bansko welcomes you to its new alpine and spa resort/ whether you come for winter skiing or for summer mountaineering/ biking/ trekking or paragliding. The hotel is situated opposite the avant-garde gondola station that takes you all the way up the 2500 m high snow capped slopes/ half pipes and biathlon track. Spoil yourself in the unique Kempinski The SPA.
Guided by global health and safety recommendations and developing our service culture for this new phase in hospitality we implemented Kempinski White Glove Services.
The distance to ski lift is 2 min.
The distance to the nearest airport is 145 km.
Policies and conditions
- Child Policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Gluten-free, Vegan, Vegetarian Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: €20.00 (approx. US$23.38) per pet per night
- Service Animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the Hotel: Visa, MasterCard, AmericanExpress
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Bridal suite
- Non-smoking rooms
- Room service
- Family room
- VIP room amenities
- Indoor Fireplace
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Packed Lunches
- Kettle
- Free Wi-Fi
- Shuttle
- Area shuttle
- Car rental
- Airport transportation
- Transfer services
- Russian
- English
- Multi-language staff
- Tour assistance
- Library
- Bike rental
- Barbecue grill(s)
- Billiards
- Bowling
- Nightclub
- Hiking
- Fishing
- Barbeque
- Sun Deck
- Parking
- Parking nearby
- Swimming pool
- Spa tub
- Indoor Pool
- Outdoor pool
- Seasonal outdoor swimming pool
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Cycling
- Tennis court
- Fitness facilities
- Doctor
- Solarium
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Kids club
- Ski storage
- Ski passes available
- Ski-to-Door Access
- Skiing
- Ski school
- Pets allowed
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Street view
Video: Kempinski Hotel Grand Arena, Bansko, Bulgaria
Map
Reviews
The problems started with the room: the bed had worn-out mattresses, sinking on both sides so that my back collapsed into the middle. Two single beds were joined together with two small single duvets – completely uncomfortable for a supposed 5-star hotel. At reception I was promised a “topper mattress,” which is a ridiculous solution since there was already one and the real problem was the main mattress. I never received the extra duvet I asked for either.
The next morning I asked to speak with a manager – there was none available. I said clearly that if they didn’t provide me with a proper bed, I would leave. Eventually, I was given another room, but it had the exact same worn-out bed and furniture. No one, absolutely no one – neither the reception staff nor a manager – ever apologized. When the staff changed my room, they looked at me as if I was asking for something for free, while in fact I was paying a significant amount for a three-night stay. In the end, I left one day earlier because I simply couldn’t tolerate it any longer – and this ruined my entire vacation.
And the last straw came during dinner. When I asked to sit outside at the restaurant, I was told all tables were “reserved.” I asked how exactly I was supposed to know that I needed to book in advance, and I received no answer. I had the distinct impression that because I was dining alone, I was treated as less important. That was the ultimate sign of disrespect.
I do want to point out, however, that the breakfast staff, the team at the outdoor bar, the bellboys, and part of the reception were very kind and did their jobs properly. I sincerely thank them for that. But unfortunately, everything else was far below acceptable standards.
All the arguments I present can be substantiated with photographic evidence I took during my stay – clearly showing the worn-out beds and the damaged furniture in the room.
This is simply unacceptable for a 5-star hotel from the Kempinski chain. After so many years of loyalty, this stay was not just disappointing – it was repelling. This was my last time here.
The coffee they offer is really poor, with no option to order a better quality one. The cappuccino was especially bad, which is unacceptable considering the price-quality ratio.
The water in the kids’ pool was quite dirty.
The cocktails are also very low quality, and for the price you pay, they do not match the hotel’s star rating at all.
The barbecue was nice, but when I found out that all the leftover food is simply thrown away, I couldn’t understand why a hotel of this standard doesn’t have any kind of food waste policy. At the very least, they could reduce the cooking once people have already eaten, instead of wasting such large amounts.
The staff is polite, but very few of them seem to know their responsibilities or how to help you right away — which is unacceptable for a hotel of this category.
The staff was supportive and helpful and catered to our needs. There was constant check-in from management to ensure my guests and I are happy, and our needs are met.
The food was fresh and delicious. Breakfast offered a great variety and was convenient, especially for groups.
Lunch at La Veranda was in a fun atmosphere and portions and quality of offerings were super.
La Prima offered an amazing 5-star menu. Delicious. The desserts were out of this world.
Rooms are spacious. Views are breathtaking.
Resort is spacious and very clean. Also very conveniently located - short walking distance to the center of town.
Spa is fabulous. Clean and offers a good variety.
Thank you for the fabulous experience! Look forward to going back!
The breakfast buffet and dinner were both exceptional, with plenty of variety and high-quality food. The hotel’s location is also a big plus—just a short walk to the gondola and close to many great restaurants and bars in Bansko. Highly recommended!
👎However, we had an unpleasant situation during breakfast. We had taken a table, started bringing our food, and even had our tea there. When we came back, the table was taken. The people occupying it completely ignored our request to move. We called a waiter, but he seemed very confused and just walked away. We had to resolve the situation ourselves in front of all the other guests.
This could have been easily avoided if someone had been assigned to monitor the terrace – to keep track of who is sitting where and who is leaving. At the entrance to the restaurant, there are two girls taking down room numbers, and there’s plenty of staff in general. But most of the time, staff members seem to be busy with unclear tasks (not only in the restaurant but also in the spa): sitting on their phones, chatting with each other, etc.
This really shouldn’t happen, because some people are working hard and doing the job of three, while others ruin the overall impression.
Frequently asked questions about Kempinski Hotel Grand Arena
How much does it cost to stay at ?
The cost of living in depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the ?
You can book Other, Bed in Dorm with city view, Bed in Dorm with mountain view, Standard room, Standard room with city view, Standard room with mountain view, Standard room with view, Standard room with balcony, Standard Single room, Standard Triple room, Standard Quadruple room, Standard Double room, Standard Double room with city view, Standard Double room with mountain view, Standard Double room with view, Standard Double room with balcony, Standard Double room with balcony and with city view, Standard Double room with balcony and with mountain view, Business room, Business Double room, Business Double room with mountain view, Superior room, Superior room with mountain view, Superior Single room, Superior Double room, Superior Double room with mountain view, Superior Double room with balcony and with mountain view, Deluxe room, Deluxe room with city view, Deluxe room with mountain view, Deluxe room with view, Deluxe room with balcony, Deluxe room with balcony and with city view, Deluxe Single room, Deluxe Single room with city view, Deluxe Single room with mountain view, Deluxe Single room with view, Deluxe Double room with city view, Deluxe Double room with mountain view, Deluxe Double room with balcony and with city view, Deluxe Double room with balcony and with mountain view, Deluxe Triple room, Deluxe Triple room with city view, Deluxe Triple room with mountain view, Deluxe Quadruple room, Deluxe Double room, Deluxe Double room with view, Deluxe Double room with balcony, Executive room, Executive room with mountain view, Executive room with balcony, Executive Club room, Executive Single room, Executive Triple room, Executive Double room, Executive Double room with mountain view, Executive Double room with balcony, Executive Double Club room, Grand room, Grand room with city view, Junior Suite, Junior Suite with city view, Junior Suite with mountain view, Junior Suite with view, Junior Suite with balcony and with city view, Junior Suite with balcony and with mountain view, Single Junior Suite, Single Junior Suite with city view, Single Junior Suite with mountain view, Triple Junior Suite, Triple Junior Suite with city view, Triple Junior Suite with mountain view, Double Junior Suite, Double Junior Suite with city view, Double Junior Suite with mountain view, Double Junior Suite with balcony and with city view, Double Junior Suite with balcony and with mountain view, Standard Junior Suite, Standard Double Junior Suite, Suite, Suite with city view, Suite with mountain view, Suite with view, Suite with balcony, Single Suite, Single Suite with city view, Single Suite with mountain view, Triple Suite, Triple Suite with city view, Triple Suite with mountain view, Double Suite, Double Suite with city view, Double Suite with view, Standard Suite, Superior Suite, Superior Triple Suite, Superior Double Suite, Deluxe Suite, Deluxe Single Suite, Deluxe Triple Suite, Deluxe Quadruple Suite, Deluxe Double Suite, Deluxe Double Suite with balcony, Presidential Suite, Premium Suite, Premium Double Suite, Grand Suite in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at ?
Check-in at is possible from 15:00, check-out is until 12:00.
Does Kempinski Hotel Grand Arena Bansko have a swimming pool?
Yes, Kempinski Hotel Grand Arena Bansko has a pool.
Are pets allowed at Kempinski Hotel Grand Arena Bansko?
Yes, pets are typically allowed at Kempinski Hotel Grand Arena Bansko, but it's always best to call ahead to confirm.
Does Kempinski Hotel Grand Arena Bansko provide breakfast?
Yes, Guests staying at Kempinski Hotel Grand Arena Bansko can enjoy breakfast during their stay. Breakfast option(s): Gluten-free, Vegan, Vegetarian.
What is the cancellation policy for Kempinski Hotel Grand Arena Bansko?
The cancellation policy for Kempinski Hotel Grand Arena Bansko varies depending on the type of room and booking conditions.
Does Kempinski Hotel Grand Arena Bansko offer airport transfer services?
Yes, Kempinski Hotel Grand Arena Bansko offers airport transportation for guests. We suggest you call ahead to confirm details.
