MPM Hotel Guinness

STAY AWAY.
Me and my wife both had a 1 hour "massage" in MPM hotel and it terrible.
Using way to much oil and doing a repetitive wipe up your leg and down 5 times to waste time more then to actually massage you.
This is the worst massage I have gotten in Bansko town.
Actually my worst massage period.
Also there is no management to complain to or manager I can speak too so here is my complaint. I will not be back here.

The only good thing about this hotel is the location. Rooms are bad, some of the furniture is peaked and some even broken, the bed had yellow stains and in the bathroom you could hear the neighbours talking and doing their stuff. We went there for new year and on place we were told that there is no free place for us at the restaurant. Parking spots were not available as well.

Would not come back here again very disappointing is definitely not worth 4 stars I’d say 2 at max there is a kitchen with no kitchen utensils at all so it is pretty much useless they carpet is very cheap and there’s tears all over. The shower leaks and floods the whole bathroom there is also no ventilation in the bathroom or room so doesn’t get rid of any smells. There is no sound proofing in this hotel and also very thin walls which I was very shocked about especially it being a 5 star hotel. You wouldn’t have even thought there was a wall between you and the lobby.It’s also very hot. The staff will make you go back to ur room and change your shoes or top if you wear crocs or sliders or a vest top down to breakfast or dinner. Also have to say the food selection is very disappointing and quite literally disgusting. The cleaners also search through ur stuff I’m guessing there trying to find money. They also throw stuff away even if you ask them not too the rooms were also not very clean. The lift is always broken as well and the furniture is cheap and breaks very easily. The WiFi was also not impressive and was never working. They also don’t put out any safety or wet floor signs after mopping the floor which caused me to slip and fall.Only good thing was very close to the gongolas and easy to walk to them would not recommend to anyone

4 stars apparently because it has a pools, spa and facilities for skiers. Breakfast good expect the staff watch you, which we all felt uncomfortable. I tried to check in 3 minutes before 2 after arriving early but was told to come back at 2, ridiculous.
Location is good and the lounge is nice except for the cheap furniture. on the bad side, the room is atrocious. I have a few pictures. Office carpet, not hotel standard, it was stained everywhere. Broken tiles, cheap laminated furniture that should be in the bin. Dangerous wobbly stairs. Sofa bed very uncomfortable. They fill the mini bar but won't give you tea and coffee if it's gone. Stained linen,I don't recommend the place.

The hotel is certainly not a 4-star one, at most 3, generously speaking.
The services are of poor quality, I could almost say non-existent. At 10:00, the coffee/water machines are shut down. They don't even notify you with a 10-minute warning, and if you ask them to open up so you can get a glass of water, the restaurant manager says it's not his problem that you arrived late.
On Booking or the official website, it is not mentioned that the top-floor apartments are attic-style, spanning two levels. Additionally, out of the 50 photos, not even one features the staircase.
Regarding the staff, they don't help you with anything at all. I requested a room change (immediately after seeing it, even though I repeat, it was not mentioned that it's a two-story apartment) and I was told "maybe tomorrow after check-out." The next day after check-out, I was told the same thing ("maybe tomorrow"). Although there were available rooms, as they were just doing check-ins/check-outs for other groups.
The stairs are also dangerous, with very small and narrow steps, and the staircase is not fully equipped with a handrail.
In one of the bedrooms, there are stairs inside the room, and the height difference is quite significant. One of the steps has a broken riser, and if you're not careful, you could trip and fall.
The second bedroom has the beds placed end to end, without the possibility of joining them. It's more like a children's room, even though we specified that we are 4 pers, and from the provided reservation information/ID cards, it could be seen that we are 2 couples.
The sink in the upstairs bathroom is very small. The shower in the same bathroom doesn't have proper drainage, so if you want to take a bath here, the whole bathroom gets flooded.
The furniture is very old and damaged. Additionally, for a four-person apartment, there are no glasses, cups, or plates, despite having a kitchen. Furthermore, even though there is a kitchen, you are not allowed to heat up anything, even if you have small children.
Also, they only provide one room access card for four people.
The only good thing about this hotel is its location.