Mountain Boutique Family Hotel

They don't have options for checking in after 18:00 not even a way to enter and go to your room and check in later. They recommended us some exciting things to do, although the staff in the restaurant was kind of rude and complained about other guests in front of us. In the breakfast you have included 1 option from the menu and 1 drink and if you want coffee and juice you have to pay more. We booked two rooms with terrace and only one had. The doors in our rooms were really hard to close. There is no working wifi in the rooms and the noise insulation was missing.The rooms had nice view though. It was dirty in the hallways and the elevator wasn't working. Oh and also their masseuse was on a break and they didn't have anyone else to replace her.

Extremely BAD experience. After payment of the booking by bank transfere we had to cancel it 6 days before stay. The manager confirmed later dates of the booking by phone (1-3 of May) but during the quarantine they just stopped to answer neither by phone nor by mail. We wrote several emails in order to clarify the situation around the reservation, but no answer. Finally in August we reached the manager who told us that there is no data for our booking and it is no longer valid. Even more she stopped to answer our calls and force the employs to delay our calls. So we are very disappointed. DO NOT STAY AT THIS HOTEL!!