Queen Nelly Park

Hotel for families with small children

On the plus side, the rooms and the hotel looked exactly like the photos, so there were no unpleasant surprises upon arrival. The location was convenient, with shops, restaurants and a local train stop nearby. Cleanliness was impeccable, with daily towel changes, weekly sheet changes, and well-maintained hotel grounds. The animation team deserves special mention. They were truly outstanding; they spoke English fluently and actively engaged guests around the pool, inviting everyone to join in activities like water polo, pétanque, darts, mini disco etc. Most of the staff were very friendly, although, unfortunately, two receptionists were unprofessional and unhelpful, with limited language skills to Bulgarian and little Russian, making communication difficult.

However, there were several downsides to our stay. The food often looked better than it tasted, though we could always find something tasty. The restaurant frequently ran out of glasses, so we had to drink from plastic cups, which was disappointing. Noise was another issue, as the music from nearby clubs, particularly the bass, could be heard even with the windows closed, disturbing our sleep. The walls between the rooms were also quite thin, so we could hear everything from neighboring rooms. Additionally, the trash bins in front of the hotel emitted a strong, unpleasant smell. Another major drawback was that the hotel’s gates were locked, forcing us to use the main entrance, which significantly increased the walk to the beach—something we didn't expect. Lastly, our room had only one available electrical outlet, so we had to unplug the noisy fridge and move the extra bed to access another outlets.

Overall, while the hotel had its strengths, such as its cleanliness and the excellent animation team, the issues with the reception staff, the lack of proper glasses in the restaurant, the noise, and locked gates were significant drawbacks.

Tasty food.
Very clean and rooms with modern furniture.
Good location.
Nice and kind staff.