Delta Hotels Calgary Downtown

We stayed there for 3 nights. The pricing does not match the quality. On the first day, at about 1:30pm there was a 'drill fire alarm' for staff, for about 30 minutes with very loud announcements and 1-2 minutes breaks between the announcements and extremely loud fire alarm signals. I wanted to sleep as I had a bad night and early morning that day, needless to say, it was impossible and if I had to work and had a meeting, it would have been a disaster. Nobody told us about the alarm and when I called front desk and explained how unreasonable this experience was for $300/night they apologized and promised that their manager would call to talk to us. Nobody called and we were not provided with any discount after that. In terms of cleanness, it is also not the best, towels were grey colour and did not look very clean; our bed was not done well with fitted sheets upside down, pillows are very poor quality. There was no a rob or slippers in the room and we had to ask for them and the rob was a very poor quality and looked very old and grey. Staff was very nice and food was ok but I would not rate it a 4-star hotel. Location is not the best either. Very disappointed with our experience.

I stayed for a one night staycation and sadly wished I had used my points elsewhere. I had asked to be in a quiet room as I had my three month old daughter with me. Definitely away from the elevator, and I had the room closest to the elevator and right next to the fire hall. The staff was super nice, but maybe stretched too thin as I had to request extra pillows and a crib five times before anything finally arrived at around 930pm. I only stay at Marriott properties and am a gold elite member and this just didn’t give me the experience I’m used to. The bed was extremely old feeling and uncomfortable. water pressure very low. Upon checkout no one asked how my stay was. I used points for this stay and feel like I wasted them.