Delta Hotels by Marriott Guelph Conference Centre

My experience was around 5 years ago give or take. I never got around to writing a review because everytime I went to I found myself visibly upset reliving the experience but I think it’s finally time I share the discrimination that me and my boyfriend at the time faced from this establishment. I called this hotel in the afternoon and asked if they had any rooms available for that night and the woman on the phone was extremely kind to me and assuring that there was a room. Keep in mind she actually mentioned they had multiple rooms available, not just one. I told her the time I would be coming in to book and showed up at that time. When we arrived, we walked in the hotel and 3 employees looked us up and down and asked how they could help us. We explained that I talked to one of them on the phone and that we needed a room for the night. They immediately go “oh.. no. Sorry but you need to leave we can’t help you”. I will admit we were dressed casual but not ‘slobby’ in anyway. Just jeans and a simple t-shirt. Me and my boyfriend at the time both had (still do) piercings and a few tattoos. We weren’t even fully covered in them or anything quite literally just a few. (Maybe 3 each AT MOST, Not on the face or anything just arms) This is the only reason I can think that they would deny us, based on our appearance and the judgmental looks the staff were giving us. One of them practically scoffed at us almost like a ‘what are you even doing here’ type attitude. It was very strange and I have never experienced this at any other hotel before. We decided not to even argue with them based on the disrespect I didn’t give them the time of day after that and left.