Best Western Plus Hotel Montreal

Please please please avoid this hotel at any cost…Ill tell you why..

First of all, let me be absolutely clear, I have never left a negative review ever in my history but this particular experience made me feel absolutely disgusted so I had to make sure that people visiting hotel know this!

There was some misunderstanding by the hotel staff on my check-in and check-out time. I was told I can check out late that day by the check in agent and my reservation also stated that I can check out the next day. Suddenly, I was called downstairs by the GM Ricky and to my surprise he started shouting on me in front of the staff! I couldn’t believe it and he threatened to call cops on me! He started shaming me in front of all the staff(I still can’t believe this happened to me!)

I still am in shock after 20 days! I just can’t believe that anyone in the hotel industry can act this way! I was basically given 10 mins to pack my bags and leave even if I paid for one full day!
Even if there was some misunderstanding, I can’t believe that a GM can shout and handle this in this way!! I have a video recording of this and hopefully will publish it soon.

Please don’t stay here if you want to be insulted by the GM and if you don’t want to spoil your vacation! I will spread this message as much as I can since noone deserves this kind of treatment from anyone!

1. Non working AC, we had to change room and still were sweating.
2. Very rude reception and excuse giving staff. at the reception one Mr Mark almost told me to shut up or else he will not assist. All staff looks like part timer and got to hear excuse like I just joined 4 days ago.
3. Very poor shower, either it's cold water or Very hot water. Will take ages to bath.
4. Breakfast is not buffet but u have to ask and will be served from the counter. Don't know what the owner is trying to save by this method. No honey available.
5. Poor management with intention to just make money but provide zero service. Invoice was just handed over with no envelope

Booked online and said the reservation came with complimentary breakfast. Upon checking in, front desk said there is no complimentary breakfast with your booking. Was told to "come back in the evening" cause it's "too busy at this time" to deal with the issue.
In the evening, we approached front desk staff again and they responded "I cannot do anything about this. You can see the manager tomorrow around 10AM", which is after breakfast service and on New Year's Day. Awful service, understaffed front desk, staff are inexperienced and pass on customer problems. Save yourself the inconvenience and book elsewhere.