Elk Lake Inn & Suites Victoria

I was traveling with a party and required two rooms over the course of Thanksgiving weekend and stayed at this hotel from October 6th 2022 to October 10th 2022. On the first night of our late arrival after a long day of traveling (near midnight local time) I was given my room key and was told my room number by the front desk staff member. As soon as I opened the door to my room it was obvious that it was not clean and looked as if someone had recently used both the washroom and the bed. When informing the front desk staff member of the error he stated that the entire hotel was under renovation and he wasn't sure why they had remained open. He then informed me that the attached restaurant was closed, the hot tub was closed and that there were no vending machines on site at the time of this renovation. He said that we should have recieved an email regarding the change in services but no one in my party had recieved any such email.

We were then provided with a different room. This room was cleaner than the last but was still very warn out, there was a mysterious stain on the office chair and what looked to be a deceased bug on the lampshade. When we attempted to use the hot water we found that there was none available. Exhausted we decided to sleep the night and sort it out in the morning.

In the morning we discovered that the other room that our party was staying in also did not have any hot water. When informing the staff they expressed that they were aware of the problem and that they would be getting someone to repair the hot water situation as many guests had similar complaints. There was no hot water in the hotel for two nights out of our stay. It was only after speaking with the staff many times that we were offered $100 off our over $200 night rooms. Without being able to offer basic services such as hot water or a minimum standards of cleaning the rooms were basically the equivalent of camp sites in my opinion and the person's paying shouldn't have been charged whatsoever.

I find it quite deceitful to offer services in advertisements and then not follow through with any of them in practice. I would strongly advise no one stays at this hotel.

Check in time is listed as 3pm , I arrived at 415 and was told my room was not available. I was told to wait 20 minutes, and offered a voucher for a drink in the bar.
Manager came out , gave me a different room.
More than one person at the desk would alivaite line ups.

Just really poor customer service, I will not be back

Horrible experience ever. The reception staff tends to receive additional fee multiple times. Booked via IHG app, but the conditions didn't applied, e.g., no deposit fee, including breakfast.
The room wasn't cleaned appropriately, so we found dust around the sofa bed.
The light bulb which wasn't working never replaced while I requested to fix.

The room was smelled of marijuanas because "unofficial smoking area" was in front of the room.

Not recommend.

Our room smelt of mould. The door wouldn’t properly open or close. The room was described as a family suite but there was only one room and a fold out couch that was hammock like in shape. The hot tub was broken. The whole building is so run down. We were told it would be demolished soon. We paid more than $800 for 3 nights and when we left after one night we were told we would have to pay anyway. The clerk was so rude and dismissive and did nothing to help us at all. This was the worst hotel experience I’ve had in as long as I can remember.