The Embassy Inn

I like to write reviews while still at the hotel, so that management can take action if they want to keep a customer.
This was the worst welcome I’ve ever had in any hotel, in any country.
We arrived at 11PM after a very long delay at the ferry. There was a man at the front desk. I said good evening, he didn’t reply. I said good evening again, he said “Name?” in a hostile tone. I told him my name. He replied, still hostile, “do you have any card that will go through this time?”
For context, the card I had used on Booking was not working in Canada for whatever reason, so I called the hotel earlier and explained that I was arriving late due to delays at the ferry and would settle everything with a different card. They replied that it was everything alright, nothing to worry about. For some reason, this very rude gentleman wasn’t informed of my talk with the earlier front desk employee and assumed I wouldn’t pay the hotel.
I gave him a new credit card and told him that I was expecting a happier welcoming. He then turned his back to us without replying and asked another employee to take over.
The huge gap between expectation and reality made this experience very disappointing. Expecting the internationally famous Canadian friendliness, we got the most shocking hostile welcome.