Hotel Krone | City-Eurogress

Bedbugs!! And when I discovered them, the reception was closed (10 p.m.) and did not open again until 12:10 p.m. So I slept on the floor, and then I had breakfast at a local bakery while waiting for asking for a complete refund. Which I got. I should have returned to the reception and checked out as soon as I felt the intense smell in the stairways, or at least when I spotted the plastic bag with empty (?) pizza boxes outside the next room.

I booked a stay at this hotel through *******, but was unable to sleep due to extremely poor conditions. The entire building was under construction and had an overwhelming odor. The room lacked basic amenities such as cups or glasses, a safety box, shampoo, soap, even a shower head, and even lighting—believe it or not, I had to rely on the bathroom light to illuminate the room. The bed was extremely unstable—just a single cough caused it to bounce so much that I nearly fell off.

The toilet flush wasn’t working properly, there was no phone in the room to call for assistance, the closet was broken, and the staircase leading to the rooms was not only damaged but smelled terrible.

To make matters worse, there was no reception service after 11 PM. I checked in around 10 PM, and upon seeing the condition of the room, I went to find help, only to discover the front desk was already closed. I had to leave the hotel just to buy water and disposable cups. By the time I returned, the main entrance was locked, and I was forced to enter through the back.

This stay was extremely disappointing and far below even the most basic hospitality standards. I kindly request a full-night stay compensation for the time wasted and the distress I experienced.

soft bed on soft base - I will need 10 hours of physio to fix the damage. hotter than hell and can't open the window because the room is so small the curtains prevent you from opening it bathroom so small and shower even smaller that you need to lather up before you get in the shower. no food or drink service. no breakfast. nothing. no coffee.. absolutely nothing. bottle of water in the room but so hot because of the room temperature that it's undrinkable. but not quite hot enough to make tea no kettle in the room no bar fridge micro-stool at desk - impossible to work. room not serviced. bed unmade. checked in at 2pm but room not ready. needed to pull mattress onto the floor to attempt sleep. if you're considering coming to Germany to stay in this travesty then rather keep your money and go on holiday nearer to home. an absolute disaster of a place. also lift doesn't work at the best of times. stay away... you'd get more pleasure from taking the cash you'd spend and burning it to stay warm while you slept on the street.

The experience was really bad for so many reasons:
1. The hallways smell of cigarettes
2. The double bed is a too small for 2 adults to sleep properly
3. The mattress was sooooo bad, I have back and neck pain after sleeping there for 3 nights
4. We did not have electricity for almost 24 hrs in our rooms
5. The walls are thin, so if you get a loud neighbor like I did, you can hear all their conversations
6. There is mold on the shower slide door
7. The Towels had brown stains
The only good thing is the location, that's it.
NOT WORTH IT!!!!!!!!!!!!

Very basic rooms. The rooms and bathrooms were tiny. The beds were relatively comfortable but facilities were poor. The photos on the website were cleverly deceptive and did not give a true picture of the shabby reality. We booked a double room and were given a twin. On the road side the noise was too great to have the window open but with no air conditioning the rooms were unbearably stuffy. The garage was not suitable for anything other than a tiny car, but there was a carpark nearby. Not a very salubrious part of the town.