Welcome Hotel Bad Arolsen

Overrated Hotel! disappointing experience. Since at the arrival when we wanted to pay for our stay we noticed, that we were charged for an extra champagne service that we didnt order. We were able to clarify that but our whole stay was followed by only poor organisation from the hotel staff. We had already book a place for dinner, and then we were told we could not order A La Carta, but we had to go to Plückers, which is basically a little restaurant/bar near Hotel. Quality of food and serving experience at Plückers was not satisfying either.
Room ( Junior Suite was ours) was very pretty and had enough space, but unfortunately was not cleaned properly. Dust had settled everywhere, the roomphone was completely covered in dust as it havent been cleaned for days. Pillows were so soft as if you had none- might as well sleep without them.
The location is really peaceful but the therme is pretty small. There is a small Jaccuzi and a tiny pool, which was full the whole day and we werent able to enjoy it, even though you get extra charged for the spa.
We wanted to order our breakfast in our room since i wasnt feeling well and even though a room service button was there, the personal staff behaved really unpolite and said they had no time and that we need to pick it up ourselves if we want to. We obviously expected more for the price we paid. Lack of professionalism and unorganised stuff.