Steigenberger Grandhotel & Spa

Very nice hotel from the grounds to the pool to the very good breakfast. Also the room is nice, although there was a damp smell in the bathroom all the time. The bummer - and not acceptable for a 5 star hotel - is the room cleaning: Randomly replaced towels but the worst: the bedsheets have NOT been replaced once during the 4 night stay! Something not acceptable at all let alone in a 5 star hotel! There was no card to place on the bed which is standard in 5 star hotels that don't change bed linens every day by default; so the default here is no change of bed linen at all! On the last night the bed was not even arranged (see pictures)! Also no fruit in the room which is standard even in 4 stars hotels in this area. Also your car you have to park alone underground, there is no valet and bell hops seem to exist but I think you have to ask them to help with the luggage (!) - when I arrived there was no one there, probably they were off-duty already. So the bottom line is: average for this hotel category.

The hotel is just beautiful, very comfortable and in an amazing location. We walked down to the beach, just a couple of minutes walk away, to see the sunrise this morning before breakfast. We didn't have dinner in the hotel but the breakfast was fabulous.
Our room was beautiful, with a balcony and pretty much everything we could want.
Above all, the staff were knowledgeable, welcoming and helpful. I loved our time here, it was such a relaxing break.