Mercure Hotel Mannheim am Rathaus

I had an excellent stay at the Mercure Hotel Mannheim am Rathaus. The location is perfect—close to the city center yet quiet and peaceful. The rooms were clean, modern, and very comfortable, with all the amenities I needed for a relaxing stay.

The staff truly stood out; they were incredibly friendly, professional, and always ready to help. The breakfast buffet was a highlight, offering a wide variety of fresh and delicious options.

Overall, the hotel exceeded my expectations in every way. Whether for business or leisure, I highly recommend staying here. I will definitely return on my next visit to Mannheim!

The stay was great, the room was comfortable and the staff very friendly.
However, some points could be improved:
- The food in the Restaurant: The soup was the only thing that was good. I have ordered two other dishes in differnt days and they were not good. So the problem was not with an isolated choice, but in general. The chicken salad was just the worst thing I have ever eaten in a restaurant. It was so bad that it made me nauseous, and I couldn’t eat it. The Flammkuchen wasn't that bad, but it was very basic and "economical". For the price, it should be better. The ones in the supermarket we buy for 2 € are much better and have more toppings. If I knew before that it was so bad, I would have bought something on the supermarket. If you do not have the structure to offer something good, just please do not offer. Or offer at least good things you can simply bake in some minutes, like a ready pizza or lasagna, but at least good quality. The prices were like the prices from a good restaurant, so there was some expectation, and at the end it was just bad.
- Air conditioning: even though the nights were not warm outside, inside the air conditioning was set at 18 degrees (the lowest possible temperature) and even though it was really warm the whole night. I woke up sweating many times, it didn't seem to be working.

The location was great, just few meters from the Turkish Quartier were most nice restaurants are located. No far from the city center. The rooms was spacious and the bed was comfortable.

Pros
- Good spacious rooms,
- cooperative staff,
- Central location in Mannheim.
Cons
- Breakfast not reflecting the price 23€ (too high price for almost nothing special)

I would prefer the same hotel also in future trips to Mannheim.

Chain hotel but a good place to stay close to the centre.

Very welcoming and friendly service. Comfortable rooms which are clean and safe in these days. The check-in was extremely helpful with the paperwork that is required now and provided us with guidance to find a great dining out experience. Well recommended by me.