the niu Kettle

I STRONGLY RECOMMEND YOU TO AVOID THIS HOTEL !!!!! Until they do not fix their Customer Service and internal procedures.
Due to Business issues I travel a lot and my company and myself we will not come back.

Please find below a detailed description of my unpleasant stay:

During my stay at The Nui Kettle in Vahingen, I encountered a distressing situation where an internal process error led to the necessity of claiming a payout twice for the payment of a booked night. The hotel failed to adequately check their booking procedures, resulting in me having to bear the financial burden of their mistake. What's particularly frustrating is that, despite the error being entirely on their end, I had to endure the loss of money for two months and invest significant time and effort in repeatedly claiming the refund. This not only affected my finances but also caused unnecessary stress and inconvenience, highlighting a serious lapse in the hotel's operational efficiency and customer service.

The chaos in their procedures was evident, and the lack of communication from the management only exacerbated the situation. The workers displayed a level of disrespect that is unacceptable in the hospitality industry. What's even more disheartening is the complete absence of an apology from the hotel management, reflecting a disregard for customer satisfaction and basic courtesy.

I strongly advise potential guests to reconsider staying at The Nui Kettle until they address these internal issues and implement a customer-centric approach. My experience was not only frustrating but also highlighted a severe lack of professionalism and accountability on the part of the hotel.

This hotel doesnt even give sleepers. No iron for clothes. No wardrope, there are only coat hangers and a stick that you hang clothes on open stick. No free water when you enter first time. Breakfast is very sweet, basic. If you dont want clean service in your room, you get free drink, it is different idea. It is far from center aprox 25-30 mins. The hotel is not totally disaster, but not the best one also. No gym in it. So normal hotel to stay but do not expect high quality.

Got scammed at this hotel. Booked a townster room with breakfast. While checking in, the receptionist said breakfast was not booked. Showed him the package best flexible rate that I booked, he said there is no breakfast. The location is also out of nowhere. Never recommend this place with shitty behavior from rude receptionist. Stay away!

I have stayed at this hotel for 5 nights for a business trip. I have felt uneasy with the staff. The staff at the reception desk behaved like they did not understand my trivial request and made me repeat the same request several times. Moreover the boy working at the breakfast hall was sometimes angry. If you made a request he complaint about it.