Exe Laietana Palace

Oh where do I even begin. When a 4 star hotel can’t guarantee you access to a stable internet connection or a decent breakfast with vegan options or just basic electricity - that too for 700 pounds for 3 nights - does it still qualify as a 4 star hotel ? The only redeeming quality is the location. But at this price point and with such unreliable offerings I would strongly advise that you skip this sham of a 4 star hotel and pick one of the better reviewed 3 star hotel in the area.

DO NOT BOOK HERE!!!!

The customer service is friendly but very slow. I accidentally made two transactions for the same time window. I has to send several emails, make several calls, and make multiple visits to the front desk just to get a voucher for the incorrect reservation. This back and forth was over the span of two weeks. I jept hearing that someone will tell a manager and they will reach out. After finally reaching a manager, they kept telling me that the corporate office has to make a code for the voucher but they had no update on a response. Finally, they told me the voucher from corporate would take anout a week but after I was so consistent they were able to just refund my money.

The breakfast here is terrible. The girls here take forever to replace the food. There are very few food options for hot food and I kept finding flies in the fruit. On top of that, upon leaving the hotel on the last day, the manager flags us down before we exit to pay for two breakfasts that weren’t accounted for. Talk about adding insult to injury!

One of the elevators was down the whole time of my visit. The other one was down, which was very inconvenient for my mother who cannot take the stairs.

The rooms are decent size but the beds are very uncomfortable. The AC had been leaking at one point even though it wasn't used much

The housekeeping did an amazing job of cleaning our room daily.

Worst expérience ever tiny room, next to the elevators therefore the noise was unbearable....When I asked to change rooms I was offered the same room on another floor...therefore nothing changed...after 2 days I was offered another room...I finally never unpacked and was going around the hotel with my suitcase every morning. A 4 star hotel should at least provide a coffee machine or a kettle since they do not bring a cup of coffee in the room....No room service apparently...A disaster and far away from a Palace....

Besides some other deficiencies, it's COVID land, employees don't enforce use of mask and sanitizer bottles empty for days. Run away.