Yurbban Passage Hotel & Spa

This was my second stay at this hotel — the first was in February. I chose to come back because the location is very convenient and easily accessible to all main areas in Barcelona. The interior design is calm, clean, and comfortable.

However, I must mention that during both of my stays, I couldn’t help but sense a slight feeling of discrimination. I tried to ignore it the first time, telling myself that as long as I’m paying for my stay, it doesn’t matter.

But things escalated this time. While I was quietly sitting in the hotel lobby with my earphones on, responding to some messages, I was suddenly surprised by the rude and unprofessional behavior of the receptionist (a young woman of Latin origin, who later came to apologize). She shouted from behind the counter asking why I was sitting there. I told her that I was a guest at the hotel. She continued, in the same loud tone, implying that I was not. I calmly repeated that I was staying there and even mentioned my room number (***) — yet she insisted on seeing my details to verify.

What upset me was not the security check itself, but the way she spoke — her tone felt condescending and carried an undertone related to my background (which I prefer not to detail). She later approached me to apologize, saying she was also of Latin origin and didn’t mean any offense.

I completely understand the importance of hotel security procedures, but such matters should be handled politely. She could have simply approached me and asked to see my room key, and I would have gladly cooperated.

Overall, I wanted to share my honest impression because I believe such experiences matter to other travelers. Despite this incident, I still consider this a good hotel — it’s well located and close to all the main attractions in Barcelona.

However, for me personally, this will be the last time I stay at this hotel. Today’s experience left a deeply negative impression that I will not forget.