Hotel Best Siroco

False Advertising, Rude Staff, and a Completely Ruined Holiday — Stay Away!

I booked through Booking.com expecting a relaxing holiday, but what I got was false promises, chaos, and stress. When I arrived at the hotel, I was told my room was being upgraded — but when I walked in, it was clear this was a joke. The so-called upgrade had an awful view: dirty fake grass covered in mud with no real view at all. It felt like a bait-and-switch. When I complained, the staff told me this was a “good room” and demanded €100 more to actually upgrade. After arguing, they finally offered me a different room on the 4th floor, which did have a better view.

But then things went from bad to worse. When I told reception I’d take that room, the receptionist started yelling and muttering in Spanish, saying she had given that room to someone else — even though all my belongings were already in there. She had sent another couple up to the same room! After creating unnecessary drama, she said she’d “sort it out” and move the other guests elsewhere. Completely unprofessional.

That night, the nightmare continued. The room was right next to a noisy elevator with people coming and going at all hours. Then the air conditioning broke. I called reception, and they promised someone would fix it — but no one showed up for 3 hours. When I confronted the manager the next day, he moved me to another room — but this one was even worse: loud, dirty, and people kept banging on the door all night.

This experience didn’t just ruin my stay — it ruined my entire holiday. The rooms were unclean (I even found ants), the staff were rude and dismissive, and the whole thing felt like a scam. It was stressful, exhausting, and not remotely what was advertised.

I will never stay here again, and this experience has made me lose trust in Booking.com. Absolutely do not recommend — stay far away!

Very dirty, toilet wasn’t cleaned, we found hairs from strangers. The only good thing is good personel and great yard