Hotel Serrano Palace

The good:
Quality hotel, some good old school hotel vibes (marble, fat curtain, big room) quiet and in front of the beach.
Food is ok.
Rooftop pool view is great.
Also a nudist terrace ( German oblige I suppose).

The bad:
Not a palace a this price point, just some vibes.
Food could be better but it’s ok ( no real
Orange juice damn!)

Too pricey in August (min 400€/ night) and you have to pay too much extras like the Nespresso in the room or the rooftop pool or the big bed around the pool…

To remote control and the tv was a nightmare, so we didn’t use them

Old fashioned (in the good way!) 5 star hotel. Kind, remembering and service oriented staff. 4th floor pool costs extra, but is worth the money. Very tranquil and a stunning view over the Son Moll bay. Breakfast buffet was great, so are the room maiden. We will definitely come again

1.The Hotel is very well located 🏝️⛱️
2.Food and Service are⭐️⭐️⭐️⭐️⭐
3.Kitchen work is top notch with high quality variant of dishes 🤰🏻
4.All staff are amazing💎

We will come back next year ♥️

Stayed for 9 days and had a great time. The service and cleaning team were friendly, attentive and very hospital! We had a room in the 3rd floor with view to the pool. The buffet is standard, the Spa is good and already open at 8am. The major selling point is clearly the closeness to Son Moll beach, only crossing the street needed. With taxi for 8€ you can get quickly to the beaches Cala Gat and Cala Agulla. The biggest disappointment is the very weak Wi-Fi, you lose a lot the connection or get a very weak signal. Very often you have to wait a minute or two to lead Insta Reels or surfing. The Wi-Fi is almost all the time overloaded. This is for a 5* not sufficient. The room badge is also a outdated as you get a chip with a card. The chip to open the door and the card for electricity in the room. Overall, I can recommend the Hotel.

I booked this hotel for a short break with my son. My neighbour recommended it to us. We were not disappointed. So many things to compliment. It's mainly the staff that make this hotel. Amalia and Nerea, the managers, are very visible and more than happy to muck in and help. Any my goodness do they work long hours. Juan on Reception works tirelessly to run the busy desk and answer any questions. The waiting staff are friendly and I would like to single out Ivan and Christina for attention to us at meal times... even bringing in English Tea when asked. The rooms are spotless and very comfortable. The meals are delicious... not a chip in sight ... with a range of different cuisine nightly. The breakfast had everything you could possibly want to eat. I would highly recommend. If there was a downside there were only 5 British people in the whole hotel while we were staying and we were 2 of them. The Jet 2 rep said it was a new hotel for them so maybe in the summer months there would be more English spoken. Not a criticism as hadn't realised that this area is used predominately by Germans.

We didn’t stay here but nipped in to use the loo while on a day out to Cala Ratjada. My wife left a bag in the ladies and we didn’t realize untill we got back to our hotel in S’illot. It is an hours bus ride so we thought we would have to go back the next day. We called the hotel and the lovely receptionist said she lived near our hotel so would pop the bag into us after her shift. True to her word she came at 9.30pm. We were so touched that someone went to all that trouble. So thank you once again! Great hotel and fab loo’s! May well stay here next visit to Majorca.

Had a fabulous 10 days in this hotel. The customer service is exemplary. On arrival at midnight we were presented with either champagne or orange juice and a lovely meat and cheese platter in the restaurant. We couldn’t work the aircon on our first night.. TIP- the fan control is at the side of the bed and works perfectly! We were half board and ALL the food was amazing. We have stayed at many 5 star hotels and this was some of the best food and varied we have had. The staff everywhere in the hotel were amazing and I’d give the customer service 10/10. The heating system broke on a Sunday and we had no hot water until Tuesday afternoon but the communication was great and the hotel offered all free drinks to every guest on the Monday. Pity my husband had a cold so didn’t want to drink but we did manage a bottle of wine! The rooms are huge with lots of storage and separate sinks. The furniture is beautifully solid in a slightly old fashioned way with a gorgeous walnut finish and lots of marble. A couple of criticisms are the lack of a kettle and tea making facilities in the room. Being British I miss my strong tea when abroad! The other issue was the wifi which wasn’t as fast or stable as I expected it could be. The evening entertainment was good that we saw but we only went three times. It is a predominantly German resort which means it is very clean, and full of German Boomers which suited us. I’m English and husband is Irish so very nice to be in a clean, refined resort with no plastic menus or British and Irish bars full of noisy youngsters…. The beach and sea front area are fantastic for walkers and the coastal walks were beautiful.

Excellent hotel Night registrar Antonio Phenomenon

I have never felt so comfortable as in this charming hotel... The staff makes you feel really welcome... The rooms are a good size and also clean as a picobello... But the sensational food was that Coronation... All in all... check in and just enjoy... Thanks again and we will be back that's for sure... Best wishes from Hamburg ⚓🤗😊

We didn’t stay at the hotel but had to go in for a couple of times over a couple of years to get some assistance. Both the times the staff was extremely helpful and went extra mile by booking us a cab late night and making a booking at a different restaurant as there restaurant was closed. Will definitely stay at the hotel in future.