Bull Escorial & Spa in Playa del Ingles

We booked this hotel from having been at the hotel next door last year and looking into the pool and garden area as it looked lovely. We also like to try different hotels when we visit Gran Canaria for a fuller experience. I will provide a very honest review without judgement and bias. I always read reviews and this helps decide if the hotel is suitable for the holiday type of experience we look for. Let’s start with the pros - Arrived late in the evening to a very warm welcome from reception. Lovely happy individuals pleased to have us stay. Check in was effortless. They had also upheld our request of a lower floor due to a fear of heights which was extremely appreciated. Hotel is spotless. Extremely clean. Yes you may see the odd cockroach however it’s the Canary Islands this is extremely normal and nothing of concern. Hotel deals with it quickly. Staff — all extremely lovely and happy to help and accommodate. Especially bar and reception staff. Rooms - lots of storage. Beds squeak but they are comfy and we had more pillows upon request. Pool - very fresh and clean. Sunbeds at this area we felt were cramped and too close to others. So used the garden area. Garden - lovely sun spot. More space. Beside the jacuzzi which we loved. Location - 20mins to yumbo. 40mins to the dunes. 5 mins to nearest beach and shops. Very accessible location. Taxi rank round the corner and taxis extremely cheap. Alcohol - nice brands. Big measures and always serves with a smile. Snack bar - looked fresh and others in the party used it and thought it was nice. Cons - One thing that is letting this hotel down significantly is the food. For a variety of reasons which I will explain. Breakfast - I have celiac. Restraurant staff appeared to not understand gluten free request and when asked for a gluten free roll or bread pointed to the bread station. If you like German sausage then you have options. I lived on eggs for breakfast. They were nice but sometimes extremely oily. Other items available looked unappealing and the beef tomatoes tasted like a tub of herds was shaken oven them. The fruit selection was atrocious. Three trays (small) of melon that was tasteless, broken and soggy. Smoked salmon and Serrano ham was cut so thick like a gammon slice of meat. Not how it should be served. My partner tried the bread rolls which were a hit of miss. Lunch - This was better than other meals. But food extremely overcooked. Fish full of bones (I don’t mind some bones but not a piece that you can’t eat) very limited choice but presentation better and food was hotter. Dinner- Dinner was not good. Extremely under cooked. Overcooked and little selection. Also the allergy information was wrong on a variety of items. And chiefs would mix dishes up. For example plain chicken on the bone with I can eat as it has no dairy or wheat was thrown into a tray with potatoes that had cream and cheese on. So cross contamination. The hotel food is not in anyway