Hard Rock Hotel Ibiza

Great location, crap hotel. Been to 5 star hotels around the world and this was overpriced for what it is. When I first called to ask about how the buffet was for breakfast, the person on the phone line made it out to be like it’ll be a wow experience. When it was absolutely far from it. Very underwhelming. Surprisingly, they had a kebab machine with chicken spinning on it. Don’t bother to ask for them to shave the chicken off for you fresh, they’ll ask you to get it from the hot counter. At 9am looking at the meat that was in the hot box didn’t look it it was shaved that morning, she then went out to the back to bring out a new tray of chicken (that wasn’t shaved off fresh either). It’s obvious they shave it from day before and put it into the fridge. The chicken that was spinning on the rotisserie was burnt, I’ll put it into photos.

You get to use the spa for 1.5 hours with your booking with a side of attitude from the receptionist. Asked the lady to take us for a tour or for us to look around in it before using, was refused. Not helpful or welcoming at all, poor service.

If you have a late flight and you need to use hotel facilities after checking out, make sure to bring your own body wash gel. Also don’t expect to have a bathroom with a functioning door lock.

The only positive about this place was probably being 8 minutes from the airport and that still doesn’t justify paying and arm and leg when you can go up 2 minutes from there and pay less than half the price.

Wouldn’t stay here again.

This is my 4th visit to this establishment. Very disappointed with my last stay. Don't be fooled by the comment from a year ago. The quality of service has greatly diminished. If you don't call the front desk to have them clean your room, they won't and even when you do call they don't necessarily come.

Extremely unpleasant staff, especially at reception and check-in. The General Manager was not very competent either, and several problems occurred, such as leaks from the bathroom faucet, dirty sheets and the balcony door not closing properly, making the stay very noisy.

And as compensation for any problems? 10% discount on next stay. Another GM would have offered an upgrade, free breakfast and also reimbursed at least one night's hotel stay, especially for a 5-night stay in a 5 star hotel. I will not return

Not the hotel for me but I appreciate the hospitality. the pool is FREEZING. I am in a swim up room and can’t even use it because it’s probably 40F. I love going to the swim up bar on vacation but again the water is too freezing to get in. there was no entertainment here at all, it couldn’t have been more quiet and boring. Right now the DJ is playing music about jesus christ…seriously?! Our AC was also broken the first day/night. I’m sticking to my all inclusive hotel next time. changed my review after speaking to the manager, Simona. I appreciate her doing everything she could to make it better.