Hilton Mallorca Galatzo Hotel

Five star hotel is crazy because the service was giving one star. Look at all the 1 star reviews and READ THEM!

Yes the hotel was beautiful as well as location. The room was nice as well. Shower was smaller and confining. There was only one glass panel so it felt cold and water would easily escape and get the floor easily wet even if you were mindful of it.

The service was terrible and not giving five star hotel at all. I would call for in room dining service and no one would pick up. There was a day my room had not even been cleaned or bed made and no new towels so I had to call front desk for it. My daily water to drink was not getting filled so I had to call again and request for it.

The last day/night I needed a shirt and pants washed, dried, and pressed because I was going to wear it to the airport for my travel day next morning — so I needed my clothes that night. I called at 10am before I left to the pool to request the brown bag I put my clothes in to get picked up. Got back to my room at 2-3pm and the bag was not picked up and bed was not made. So I called again to have them come get the bag and explained my situation again. I finished getting ready to head out and no one still came to get the bag. So as I was heading out around 3-3:30pm now I asked again can someone please take care of this and I talked to a gentlemen at the front who took care of it for me. He also requested a cab for me to get into Palma that never even came after water 2 hours. Finally I get back to the hotel at 10pm and my clothes still have not been delivered to me. I called the front desk and at this time it was the night shift and explain what was happening. The service team was no longer there and had gone home already they explain. He was able to find my bag of clothes that was dropped off to my room and it was not washed or dried or pressed. So I called again around 10:30pm now and called the front desk 3 times with no one picking up. Mind you there were 2 night shift employees that day. So they were just ignoring my calls but made an excuse when I made the long walk from my room that was up and down lots of stairs to get to the front desk to explain my clothes were still dirty but he tried to tell me they were washed and in a sealed bag. Anyway there was nothing the front desk could do and they were not helpful by any means with terrible customer service. They gave me attitude so I gave it back. I had to make the long walk back to my room again with issue unresolved. So it’s 11pm now and I had dirty clothes that was my airport outfit and had to be up the next day at 5am for a 20 hour travel day back home in dirty clothes.

Every day I was in the main lobby there was another guest there who was complaining to the front desk about something. I can overhear each time that the front desk people would give the other customers an attitude. The day I was waiting for a cab for 2 hours there was a family mom, dad, and son who were checking in literally complaining and you can hear them also laugh at the fact the place was a five star hotel. The lady who was at the front desk on the phone was giving them a hard time with attitude as well.

The location is beautiful but terrible and hard to get into Palma. Calling for a taxi takes forever. I had them call me one and water 2 hours with nothing even coming. Uber location is terrible as well and cost 200+ for a one way.

Do not stay here trust me. It was not worth it. I will never stay here again and would not recommend it. I have Hilton Diamond Loyalty and if I ever get back to Mallorca I will not be staying at this Hilton property but staying at a competitors. I don’t even think there’s other Hilton properties on the island to choose from.

Again, look at how many 1 star reviews they have and the face that it’s a 5 star hotel with overall 4.2 stars says a lot. That’s almost a 1 star difference.

We regretted staying at the Hilton Mallorca Galatzo, and we are shocked that this is a Hilton branded 5-star property.

1. Our room was materially worse than the pictures on the website. Read the fine print!! We booked a King Guest Room, which lists a balcony as a feature. But then, later in the description, it says "enjoy views through floor-to-ceiling windows from your terrace/balcony." So, is it a balcony or a terrace? For us, it was a terrace built into the side of a hill -- no balcony, and a view of a big pile of dirt. The pictures show a tub -- but the fine print says tub OR shower. You get the idea...if the fine print lists multiple options, assume the worst. The TV was facing away from the bed, and was, quite literally, 3cm gaps leading directly outside), rather than sealing the gaps or using a stronger repellant. The minifridge was never addressed or fixed. When expressing that the room was well below our expectations, they said, and I quote "you're staying in Mallorca in August...sorry, but this is what you paid for." Also, "we're on a hill, so of course there will be bugs." No offer to comp part of our stay. No offer for room credit, or food/beverage credit. Spa 'fully booked' on three days, even for something as quick as a 10min eyebrow waxing. Food closures at random times -- no food from 11:00am-12:30pm, no food from 3:30pm-5:00pm, no food after 10:00pm. Never consistent. Careless management who could not give less of a crap about their guests.

Pros: Friendly bartenders and housekeeping staff. Nice views from top of hill. Easy to find parking.

Cons: Everything else