Secrets Mallorca Villamil Resort & Spa - Adults Only (+18)

I recently stayed at Secrets Mallorca Villamil Resort & Spa, a Hyatt property, with my wife, and while the service and food were top-notch, several areas require attention.

The staff were outstanding, going above and beyond to make our stay comfortable. From the moment we arrived, their attentiveness and professionalism stood out. The food, too, was fantastic, with high-quality dishes served consistently throughout our stay. However, the overall condition of the hotel detracted from these positives.

The hotel itself is in desperate need of renovation. The rooms and common areas felt old, dated, and lacked the modern, fresh feel expected of a property under the Hyatt brand. A musty smell permeated many parts of the hotel, which gave the impression that it hasn’t been updated or maintained as well as it should be. While we appreciated the service, the aging infrastructure made it difficult to fully enjoy the experience.

Additionally, one major surprise was the demographic of the guests. The majority were retirees, primarily from Germany and Nordic countries, making up about 80% of the guest population. This isn’t something that’s mentioned on the hotel’s website or booking pages, and it would have been useful to know in advance. The activities and entertainment were clearly tailored to this older demographic, which didn’t align with our expectations or preferences. While it’s great for those looking for a calm, retiree-oriented vacation, it’s important for the hotel to be transparent about the type of guest experience it offers.

Furthermore, the gym and spa facilities were disappointing. The gym was small, lacked adequate equipment, and was unbearably hot due to the absence of air conditioning. For a resort of this caliber, this was unexpected and made it challenging to use the facilities comfortably.

The nightly entertainment also fell below the standards one would expect from a 5-star hotel. The shows didn’t align with the quality typically associated with the Hyatt brand, and unfortunately, our room was located on the same floor as the entertainment. The noise levels were very disruptive, and it was difficult to relax or watch TV while the shows were going on. While we were able to escape to the balcony to get some peace, this was an inconvenience that could have been avoided with better sound insulation and room design. A renovation and update to the room’s décor and insulation are desperately needed to improve the guest experience.

In summary, while the service and dining were exceptional, the aging condition of the hotel, limited gym facilities, and lack of transparency about the guest demographic should be addressed. This was not the 5-star experience we expected from a Hyatt property, and we hope the necessary updates and improvements are made to align the hotel with the high standards of the brand.