Cabot Pollensa Park Spa Hotel

Very mixed hotel experience compared to many reviews. Overall a good week but feel there are many areas for improvement. Depends what you are going for, it is a great location and some gorgeous places to eat along the front, but if you want peace and quiet this isn’t the hotel for you!! ROOM We had a junior suite - the room was a great size we were with an 18 month old so plenty of space for her albeit it was very dated. Our telephone was also not working to be able to contact reception which we told them about but this was not sorted nor was much interest taken in it. The bed however was two twins shoved together so a huge gap in the middle which wasn’t ideal when our baby joined us in the morning. You wouldn’t expect this in a room of this level we didnt think. We expected one bed. The cot - although fine for our child as she was older it would be very unsafe for a young baby. It was a squishy mattress with gaps down the sides - she actually got her foot down it one night and woke herself, also had holes in the netting so could do with updating. The general sound proofing of the room was very poor, you could hear people in the corridor as if they were in the room and also the adjoining rooms and bathrooms etc. you could hear conversations and coughing again this seemed very poor we thought and particularly affected us when people were returning late and most nights woke our baby. Any door slamming resounded through the room. LOUD As for sound proofing, most nights there was extremely loud music from the pool area, it felt like we had front row seats to a karaoke concert, even though we were on level 8. We raised this at reception but nothing was actioned as to offer an alternative room. We had hoped to be able to enjoy a quiet drink on our balcony which was very lovely as we had a sea view, but the music was so loud we were not able to do so. IRON - on the description of the room it says there was an iron, however there was not and we asked many times at reception - we had to keep going back over the period of three days which seemed quite pathetic - given it is such a simple requirement. When we finally got any iron it was a laughable postage stamp size with fabric hanging off it, see photo. We were even asked for a deposit to take it!! This seriously needs to be addressed as it was a nuisance to have to keep going and asking, there seemed to be no real solution or process. It was a hopeless iron as well which made it more frustrating. BREAKFAST - there were options for everyone and I think anyone could have found something they liked, we never queued although were there by 8am most days. We were not all inclusive. POOL- the pool areas were great, our little girl enjoyed the splash pool however it was a shame it did not turn on until 10am every morning given anyone with tiny tots is up very early. The sunbed reservation society was out in force at this hotel as well. We were at the pool by 8:30 a few days and found about half of t

We had a mixed experience at this hotel. Our first room (before renovation) was in very poor condition and really didn’t match the price or star rating. Luckily, we were moved to a recently renovated room, which was much more appropriate and comfortable. It made a big difference. We also stayed in a Junior Suite, which, although not renovated, was spacious, had a beautiful view, and felt much more premium overall. A big thank you to Catie, who really helped make our stay more pleasant – her kind and professional attitude stood out. The spa pool water was very warm – perhaps even too warm at times. In the indoor pool, swimming caps are mandatory, which we weren’t expecting. The food selection was quite limited, and it can get repetitive – pancakes and pizza were served every day. That said, the food that was available was tasty and freshly prepared. The all-inclusive drinks were overly sweet and not particularly enjoyable. The kids club didn’t hold the attention of our 4-year-old for more than 30 minutes, although the staff were friendly and welcoming. The playground was in terrible condition – artificial grass peeling off the ground and even a bench with just three legs. That definitely needs improvement. The pools themselves were great, but on our last day, a rotating bucket in the splash area started dumping water directly onto the stairs, which was very dangerous – a strong hit from the water knocked a child down the steps. This needs immediate attention. The beach is very close – about 4 minutes if you walk from the side of the hotel instead of the front. Two sunbeds plus a locker cost €23. Evening entertainment was underwhelming – essentially a different live band each night, without much variety or energy. On the positive side, the hotel is very clean. Housekeeping staff work hard, though our room was sometimes cleaned quite superficially (e.g., the glass balcony was never wiped during our stay). Beds were very comfortable, and air conditioning worked fine. However, no irons were available – we asked daily and were never able to get one. There is a coin laundry on-site, which was helpful. The location is beautiful, with a lovely port town about 20 minutes away on foot, a large Eroski supermarket just 15 minutes away, and a pharmacy within 5 minutes.