Corallium Beach by Lopesan Hotels - Adults Only in San Agustin

First the pros - The hotel is in a good location right on the beach. There are loungers where you can swim in the sea, but these are not part of the hotel, so will cost you 9 Euros for 2 people. The pool area is clean and there are plenty of loungers, though the pools are not heated, so you won’t see many people swimming. There are some seats at the front of the hotel overlooking the beach with a nice view. The fact it is adults only is great. The breakfast buffet is average. The fruit selection is good at the start of the day but towards 10am there isn’t much left, only tinned fruit. We didn’t have any other meals at the hotel, but there are lots of places nearby you can eat, Italian, Thai etc Now the cons - if you book a double standard view, be warned your room will be above a supermarket, in a separate building, away from the main hotel. The balcony overlooks the main road into town and a smaller road, which means the room is very noisy at all times of day. There are frequent buses, trucks and you can hear loud music and talking from the bars nearby. At no point did we sit out on our balcony or spend much time in the room as it wasn’t relaxing. When we said we didn’t like the room, manager Francisco did not care. No “sorry to hear that”, he just said, bluntly, “this is the room you booked”. Fair enough, I said, are there any other rooms available? He then spent 5 minutes tapping away on his computer, completely ignoring me, then said “yes, but you have to pay 55 Euros extra (11 per night)” to upgrade. I asked him where this room was, if it was a better view. He said “second floor, over there” while vaguely waving toward the main hotel. We decided against this as we were already on the second floor and some of the rooms in the actual hotel overlook a side road and the hotel car park. As someone who works in customer service, I can safely say, Francisco should NOT be working in this job - he has no people skills and cannot even smile from my experience. Onto the next issue we had - the room was very far to walk from the main hotel. As you will see in my photos, there was an exit opposite our room, which you can leave by, directly down to the supermarket entrance, but you cannot enter this way. This could be very easily remedied by putting a key card at the top of the stairs for the “budget” guests away from the main hotel. There is a massage spa, “Sbanga Spa” as part of the hotel, so we booked a couples massage for our last day for 4pm, but when we arrived, the woman working there said there had been a mix up, and it wasn’t possible. She was, however, very apologetic. I would recommend the nearby “Daysen massage” company which is a short walk away from the hotel. Lopesan’s marketing makes them out as a high end chain, but all you get are the basics, there are charges for any extras you want, such as a clean beach towel. The hotel will not provide you with an iron. There is a “48 hour” laundry service which you have to pay for. Fine, we

As soon as we arrived we were assigned to a room overlooking the parking lot. We asked to change to a different room if possible. However, the woman at the reception shared what she had suggested to us the first time with her colleague next to him, and then changed the words again and made us very confused. she just said that I could change the room if I paid more. I could understand everything, but I didn't understand that she didn't admit her mistake, didn't listen to me, cut me off in the middle of what I was saying, and was rude to us. All I want is for her just to admit her mistake and apologize. But she ignored me in a very rude tone until the end and left saying that she had made no mistakes. I felt insulted at .
I feel bad for the whole trip with her attitude. I really hate the feeling of being ignored by the hotel staff as soon as I arrive. I don't want to run into her anymore, so I'll stay in my original room and end this trip.