Iberostar Heritage Grand Mencey
Rooms and prices
Description
The excellent location of this five star hotel in the centre of Santa Cruz, its unbeatable gastronomy quality, personalised service and an attention to detail the rooms, halls and gardens allows any category of tourists to relax and enjoy the warm breeze and the sweet notes of the island of "eternal spring".
Built: 1950
Renovated: 2011
Located in a quiet upscale area, 17 km from the international airport of Los rodeos, 1.5 km from the sea and 8 km from Playa de Las Teresitas.
Is included into group of hotels IBEROSTAR.
The five-story building surrounds a delightful courtyard with pool and garden, occupying an area of 8 000 m2.
The hotel has 261 rooms.
Beach: public sandy beach (Playa Las Teresitas) 8 km from the hotel (3 coastline). Umbrellas, sunbeds on the beach – fee. Umbrellas, sunbeds by the pool – free of charge. Between the hotel and the beach is a road and promenade. There is a service to the beach. The beach is 1250 m.
Accepted credit cards: American Express, Visa, Mastercard, Maestro.
Pets are not allowed.
On the hotel territory: meeting rooms: 11 (6000 m2, 10-500 persons), free wifi, restaurants: 1, Laundry, Parking (charge), garden, restaurant a la carte: 2, bars: 2 outdoor pool: 1, class cooking, chill out area
Attractions: casino, gym fee, paddle tennis charge (2), evening show free, fee tennis court, Spa extra charge (Spa Sensations (Turkish bath, Finnish bath, Jacuzzi, sauna, hydrotherapy pool)), chargeable massages, cooking lessons for free (Canarian, international and children's dishes), Golf fee (outside the hotel), live music for free (Iballa Coktail Bar), hydrography centre (2000 m2) - charge, relaxation room - charge, thermal area (fountains the type of Swan neck, waterfalls, Jacuzzi, cold water well, sauna and Turkish bath) - extra charge
For children: baby cot: on request, free of charge
The distance to the nearest airport is 17 km.
Policies and conditions
- Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
Children up to and including 13 years old stay for free when using an existing bed.
No extra beds are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. - Private parking is possible on site (reservation is needed) and charges may be applicable.
- Pets are not allowed.
- WiFi is available in all areas and is free of charge.
- Payment options: American Express, Visa, Euro/Mastercard, Diners Club, Maestro, No prepayment
- Check in time: 15:00. Check out time: 11:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Terrace
- Reception desk
- Bridal suite
- Non-smoking rooms
- Soundproof rooms
- Room service
- Fridge
- VIP room amenities
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Snack bar
- Bottled water (at extra charge)
- Free Wi-Fi
- Car rental
- Spanish
- German
- Russian
- English
- Italian
- French
- Multi-language staff
- Tour assistance
- Bike rental
- Casino
- Hiking
- Sun Deck
- Parking
- Parking nearby
- Garage
- Swimming pool
- Spa tub
- Indoor Pool
- Outdoor pool
- Beach facilities
- Beach/pool towels
- Business center
- Event facilities
- Fax machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- Yoga
- Doctor
- Solarium
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Pets Not Allowed
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
The hotel is located on third line from the shore.
The nearest beach is located on the distance of 2060 m. It takes 31 minute To the beach!
The distance to the sea is 740 meters
Street view
Video: Iberostar Heritage Grand Mencey - Tenerife - Reisknaller
Map
Reviews
Particularly the way they handled the fact that a cockroach, alive, was found in the hairdryer of the room.
I’m not sensitive to insects at all and actually did not care that much, but the way the man from the reception talked to me and handled the situation was unacceptable.
You cannot say that this is something which can happen and that I have to deal with it, in a haughty attitude, especially when I was just asking for it to be removed.
I never heard back from them, not even for an apology or a special attention (which you would have had for sure in any other hotel with such a reputation).
It’s one thing to have a good exterior appearance, but you also must be dealing with clients in a correct way and provide a quality service when you boast so much about being a luxury 5 stars hotel.
Other things to be noticed:
- fruits in the breakfast are terrible for such a hotel in a location like Tenerife
- courtesy from the staff could be largely improved in general
- the condition of the shower is bad
- light not working near the bed
Disappointed to write such a review but unfortunately this was our experience and there’s no chance we will come back.
The location was again for us perfect for us, right next to an amazing public park, a lovely area with a snack bar and restaurant, a bus stop outside the hotel into the centre of Santa Cruz. Several restaurants close by as well.
Thank you everyone at the Iberostar Heritage for providing us with the perfect holiday experience
We loved the huge variety of the breakfast buffet with lots of delicious things including typical canarian food.
The pool is super tidy and nice.
The gym has plenty of good, new and neat equipment.
The staff is well trained, very friendly and always on the spot but never pushy.
We did not use the spa or the dinner restaurants.
Breakfast buffet is extensive, dinner is a la carte with chef specials to choose from, all well prepared, presented and delicious. Nothing is too much bother for the staff who, when they can, will share a wee chat with you. Lunch is an option in the restaurant near the pool and dining here is just as impressive. Already considering a return visit.
Frequently asked questions about Iberostar Heritage Grand Mencey
How much does it cost to stay at Iberostar Heritage Grand Mencey?
The cost of living in Iberostar Heritage Grand Mencey depends on the date, rate, number of guests etc. Enter your dates to see prices.
Is it far from Iberostar Heritage Grand Mencey to the nearest beach?
It takes 31 minutes to reach to the nearest beach.
Which sights are located near Iberostar Heritage Grand Mencey?
The nearest sights are: Auditorio de Tenerife (2 km) and La Laguna Cathedral (6 km)
Which room categories are available in the Iberostar Heritage Grand Mencey?
You can book Standard Family room, Standard Double room, Standard Double room with garden view, Superior Double room, Superior Double room with garden view, Interconnecting room, Double Junior Suite, Double Suite, Double Suite with garden view, Royal Double Suite in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Iberostar Heritage Grand Mencey?
Check-in at Iberostar Heritage Grand Mencey is possible from 15:00, check-out is until 11:00.
