Silken Atlantida Santa Cruz

Excellent service, good location, clean toilet/shower facilities, but the windows do not isolate the sound at all, I even thought at first that one of the windows was open.. no, everything was closed, but there is a bar downstairs and you hardly sleep before it closes .. the same applies to the front door, all the sounds go through as it is open, when the gangs return to the rooms you hear everything😐 We ​​had booked a junior suite room for almost three hundred euros for two nights, so the junior suite didn't have a coffee maker or even a kettle and nothing like the room can call a junior suite. The fact that the room has an additional room with a couple of small sofas and a glass table does not make this a junior suite.. I don't know if the hotel has its own parking spaces, we were not told anything about this, but street parking spaces are really hard to find, we have to pay 15 per night in a public parking space approx. kilometer from the hotel.

Overall quite disappointed. We booked the junior suite and the street noise, as other reviewers mentioned, was really loud. I went to the counter to get a different room, but apparently fully booked, even though online were many rooms available. So eithet just lazy and lief to me. I would have been happy to downgrade. But no chance. We got a room two floors up, with the window not properly closing, and was even louder. So we went back to the old room and just used earplugs. For this price I would expect more help. The beds are very comfy though. The breakfast is to avoid, especially the coffee... , no milk alternatives, everything comes from an old automat.