TRH Jardin Del Mar

We have just returned from this hotel after ten days holiday. I will firstly give you the good aspects.
Location good. lifts excellent. cleanliness good. Pool area very nice. Do book a room with a view it's worth it. Beds very comfortable. Reception area spacious and cool. Supermarkets nearby. Lots of sun beds available. Very nice helpful staff.
The BAD...
Rooms are dated and tired (70s feel) no accessibility to plugs in the dated kitchen area. One is so high up on the wall it's religiously stupid.
Absolutely no sound proofing tiles on the floor chipped and old. Pigeons poo on the balcony ever day. Water stains on the skirting boards. No tall table on the patio for dining. No hanging hooks on the doors. Blackout blinds are dated and torn with out of date pelmets. There is only a bath shower with a curtain that sticks to you. No Happy Hour at pool bar and no internal hotel bar. No 'DO NOT DISTRUBE NOTICE' on the door. Only one key per apartment. Key box at reception (outdated system) uncomfortable sofa as its a bed and difficult to sit on during the day. The fridge in total need a replacement. Cleaning staff just ring the bell and barge in. Only one socket in the bedroom to service both sides of the bed. Why advertise an indoor pool as its never in use. We didn't need it however it should be clearly stated. The pool has no steps only a few wobbly ladders. This is very unsatisfactory for the unexperienced swimmer. With all that in mind you can now make a calculated decision when booking this hotel.
It such a pity that there has been no proper investment into the self catering rooms/apartments. The view across the bay is exceptionally nice but you need to stand up above the concrete balcony in order to see it.
We won't be staying again sadly.
John and Caroline Ross Ireland 2024.

We were with the whole family of four person at the reception there were a lady and a man who were so so in
communication with us which me as guest expected more communicative rather than disciplinist. In clear example they told us we need to pay tax in addition to the night fee but our debit card was in problem for a while and we were tired so we asked them let us stay in our room until we finalize the tax payment which they forced us to pay first and then let us in while I was prepared the night fee through Hotels application full payment a few days before arrival. After we entered our room we noticed it is in basement floor where our view was a wall and the room was disgusting all the floor covered by snails and other creatures and the cabinets were old and fungi also fungi bathroom tails and dirty dishes and break down kettle. All was pictured by me I don't recommend this hotel

Unfortunately worst hotel I ever been in my life and I travel a lot…. When I opened the room door I wanted to cry…. Smelly, dirty room with sticky floor and damaged equipment. Wanted to run away….. Only bar/restaurant staff were so nice, friendly and chilled. Was smiling and singing. Receptionist was caring more for drunk guys coming back from a partying all night rather than finishing our check in and giving us a room key…. You paying for half board but you don’t even get a water to your dinner- need to pay for it separately- never seen it before….

Old but good. The Music outside at the pool is much too loud in the evening/at night even though no one is listening.
We couldn't sleep well. Very very annoying!

There was no heating for 24hours when outside at night temp dropped to 7 celcius. This was unacceptable. Receptionist just gave blanlets, no compensation. Avoid this hotel , they are not looking seriously at guests requests

Checked in 3 rooms on saturday, 2 adults 1 child in each.
Myself, my husband and 8 year old daughter were on the balcony on sunday night having a game of cards. A guy a floor up and few balconys around started whistiling to get our attention. We looked up and he went into his room got a chair, stood up and stripped down and started playing with himself infront of us, my daughter included. He thought this was really funny.

My husband, and 2 brother in laws ran up to his room and receptionist opened the door for them (which could have ended very badly but did not)

We called the police and staff from hotel.
There was 3 members of staff, Nasir, Alejandro and Javier. They were absolutely useless.
The police came and said he couldnt be arrested because he was on his own balcony (which i can understand if he didnt stand on a chair and continue to whistle and touch himself infront of a child)
The police called an ambulance because he was intoxicated.

The police told us this and we asked the hotel if he could be put out, the police said its the hotel decision to put him out and they said he would be out the next day, the only way he would be back in hotel is to get his stuff and would be accompanied by security then told to leave.

My daughter was terrified and wanted to go home.
We settled her as we thought that was the end and we wouldnt see him again.

My husband then went to the shop the next day and seen him casually walking around the hotel and we went to the reception.
Again, absolutely useless.
Said he wasnt getting put out and we need to see a manager, which is impossible after 5pm.
We said what happens if he does something worse like pull a child into his room their response was 'oh well nothing we can do'

We went the next morning Tuesday to speak to a manager, the receptionist walked into the back room and came to us to say she wasnt there.

I could see her hiding behind her computer so i lifted my phone to call easyjet (who also left us in this hotel for 2 days) to tell them to which she ran out saying you cant take a photo off me.

She then confirmed she was the manager and she seemed to know alot about the incident that she was not there for. She would not let us speak, she got really angry with us as if it was us in the wrong and then accused us of damage to the hotel that we didnt even do.
I think her name was Estrelle or something along them lines. She was also laughing, did not take the situation serious at all. We were told they would move us rooms UNDERNEATH the man. Which wasnt good enough.

We left and went up to our rooms to book a new hotel ourselves.
Whilst in the middle of packing we got a phone call from reception to say she wanted to speak to us, we thought maybe the actual boss of hotel was in so we went down.

She had the man who flashed my daughter in the back room and wanted us to go in so he could apologise. But not 2 hours before said he done nothing wrong????
She is clearly dillusional if she thought that was going to help the situation.
She proceeded again to get angry at us because we wouldnt accept his appologies when my 8 year old is traumatised and doesnt want to go on holiday again?! She kept shouting at us saying "he has problems" !!!! I replied to her "we all have problems but we dont flash children" she told us then to go away. Which we done happily.

Honestly wish i could give MINUS10000stars cus this hotel was an absolute disgrace and no one is allowed to make decisions when it comes to something serious.
The manager pretends they arent there so they dont have to deal with issues.
Wont give any numbers of higher staff and will not even pretend to care. Not one was i asked how my daughter is.

Ive also asked for contact details of anyone who speaks english. No response.
Ive emailed twice, no response