Sol House Mallorca Hotel in Magaluf

I do not recommend this hotel. We stayed here for 7 days, and not once was the room properly cleaned.

They collected the towels during the first days, but then stopped. The furniture was dusty, and on one occasion they even got the bed and sheets wet, but instead of changing them, they just placed a blanket on top. I had to dry it with a hairdryer in order to sleep! Imagine having a great day at the beach and then coming back to a poorly cleaned room with a wet bed?? Terrible!

The kitchen staff were all very polite and helpful. However, the reception staff were the rudest and most unpleasant I have ever seen (and no, there wasn’t a high flow of people at the times I needed assistance). I didn’t even bother asking for help with the wet bed issue because they made it very clear how unhelpful they would be, so I spared myself the stress.

This is also not the place for those seeking rest. People were shouting in the hallways during the night, and some guests made me even reconsider whether I should use the hotel pool.

The location is very good, but for a slightly higher price I believe it’s possible to find something better.

When I arrived I was told at reception that the hotel was closing and that I had been booked in at the Melia Calvia Beech. This hotel is about a 10 minute partial uphill walk, and there was no offer of transport or a drink. I am 74 years old and had just bused down from Puerto Pollenca. Fortunately I am reasonably fit. I wanted to be in an adults only central hotel and ended up halfway up a hill with people enjoying half term family holidays. There was not prior notice of any changes.

Not as good as it looks
No tissues provided, small rooms, no direct access to beach as displayed on the picture. Not very friendly staff