Eurostars Araguaney Hotel

One of the worst hotels I've ever stayed in.

At nearly 2am I arrived and was given a room with two single beds, not a king as booked. The man on reception was horrible and unhelpful. Said the hotel was fully booked and there was nothing he could do. I was exhausted and in pain and he did nothing to help. At one point he cancelled my booking and told me to leave the hotel, presumably expecting me to sleep on the street!!

The next day rather than calling my room phone or mobile number that they had on file and I'd just give them, a man from the hotel let himself into my room!! As a woman on her own this was terrifying and entirely unacceptable. No apology given
there's absolutely no soundproofing in this hotel, it is the noisest I've ever stayed in. The room I was put in was opposite a nightclub where people were shouting and screaming until 5.30am. Then the other guests started shouting in the corridor at about 7am and the housekeeping was slamming around from about 8am. There were kids screaming in the rooms next to me and in the corridors. I didn't sleep at all.

The bed is so hard and uncomfortable I ached the next day. The hotel itself is old and dated, with several steps to get into the hotel (and nobody to help with bags). Staff are unhelpful and rude. I have no idea how it was given a 5 stars. Eventually they refunded 1 night after making me late and miss a tour arguing. There was no manager on duty at any time I was there from Sat night to Monday lunch time and I was not permitted to speak to the manager on the phone.

This is not a safe hotel for women to travel on their own to.