NH Collection Vigo

The hotel is well situated, in the heart of the city in a historic landmark. The room was wonderful, the staff helpful and friendly. A special word though for the breakfast, which had almost everything you could imagine, especially quite a selection of local specialities which I was delighted to try. I wish I could have stayed longer

Our stay here was very enjoyable! Everything was as expected from the staff, to the room and the location. I highly recommend staying here on your next holiday to Vigo.

I recently had the pleasure of staying at the Hotel NH Collection Vigo, and I was thoroughly impressed from start to finish. From the moment I arrived, the friendly staff greeted me with a warm smile and efficiently checked me in.

My room was spotless, modern, and incredibly comfortable. The bed was heavenly, and the pillows were so soft and supportive that I slept like a baby. The bathroom was sleek and well-appointed, with a rain showerhead that was pure bliss.

But what really made my stay stand out was the exceptional service. The staff went above and beyond to ensure that I had everything I needed. They were always available to answer my questions, provide recommendations, and even helped me book a last-minute reservation at a local restaurant.

The hotel's facilities were also top-notch. The gym was well-equipped, and the rooftop terrace offered stunning views of the city. The breakfast buffet was extensive and delicious, with a wide range of options to suit every taste.

Overall, I was thoroughly impressed with the Hotel NH Collection Vigo and would highly recommend it to anyone looking for a luxurious, comfortable, and exceptionally serviced stay in Vigo. I can't wait to return!

Very nice hotel in Vigo Spain with accommodating staff and terrific cooks. A Five Star experience!

Perfect location for walking around old vigo. Amazing staff. Helpful, pleasant, patient and full of of zeel.

Even before our arrival, Marcos made us feel extremely welcome. He helped us look for restaurants and places we wanted to see.

Isaac and Marina at the reception were very attentive and helpful.

Everyone was great.

Parking was easy, and the personnel can do that.

We would love to go again soon.

Excellent hotel, centrally located within Vigo - near shopping, great restaurants, and the port. Very quiet rooms which were extremely clean. The bed was very comfortable (with a pillow-top mattress), and the linens were very soft. The room was a comfortable size for two adults. The hotel offers parking (at a cost). The hotel staff was very welcoming and polite. Lastly, the hotel is pet friendly - one of the many reasons why we always choose NH hotels. Highly recommended!!!

Really great strong hot and roomy shower. Bed was comfortable. Twins made into a double but it slept like a double so good nights sleep. Nice selection of high quality teas of camomile and mint in the room. Breakfast had a great range including usual Spanish cold meats and cheeses and also some pumpkin fritters and pancakes which were delicious and nice selection of pastries

We bumped into a neighbour walking her dog yesterday.

After learning we’d just returned from Spain she declared: “I love Spain; the people, they’re so friendly and ready to smile.” She went on to add that she preferred it to France or Italy because of the people.

In 2019 the country played host to over 83 million tourists – a record – who spent nearly US$95 billion.

You don’t get those numbers without a welcoming smile.

It’s something we experienced at the NH Collection hotel in Vigo, the port city in Galicia, Spain. From the reception to the lobby lounge and dining room, from breakfast to evening tapas, the staff always wanted to help and please – particularly Guest Relations and Quality head Marcos Freijeiro Ocampo.

Many years ago British Airways introduced a training programme for its “customer-facing” employees called ‘Putting People First’. The presumption was ground and cabin staff needed to change their attitude.

The initiative was an inherent failure because the staff realized the airline management, who were unlikely to come into regular contact with a customer, thought they didn’t care about them enough.

Code-share airline partner American Airlines has created something similar in an attempt to demonstrate customer-centric motivation. The safety video shown prior to aircraft takeoff ends with the branding catchphrase : “You are why we fly”.

Customers choose a service industry provider not because of a slogan, or even a write-up on social media, but in the hope of a good experience. Herb Kelleher, the co-founder and CEO of Southwest Airlines, once explained the secret of the company’s unrivalled success was because it put the interests of employees first, profits second and shareholders third.

In Vigo, the NH Hotel Group appears to have a similar corporate goal by hiring staff that know how to provide a memorable experience for the customer. From his desk in the hotel lobby, Marcos epitomizes this personal attention – no request is too much trouble.

Perhaps that’s why our neighbour prefers a holiday in Spain: more smiles, less slogans.

The location is excellent and the hotel is in great condition.
The employee Marcos deserves all the credit for making what would have been a normal stay into a spectacular one - he went the extra mile to make everything run super smoothly!
The only complaint is that the air conditioning in our room was broken (only gave a super low temperature) and we did not feel much support from the receptionists in solving this problem. The first solution presented was "turn off the air conditioning" - when of course we had already done it, but they would turn it back on when cleaning the room. When we pressed, they offered a heater to speed up the room temperature.

Great location and great staff. It's a very convenient place in the city center but close to the Casco Viejo. It's about a 15 minute walk from the Vigo Urzaiz train station and the adjacent bus station and Vialia shopping mall.
I paid for breakfast (as I got confused on which hotel in my itinerary included it), which though steep compared to eating elsewhere was comparable to similar hotels. It was buffet style and quite good and I'm sure I ended up getting my money's worth.