Eden Soller Hotel in Soller

I will say, the location of this hotel is fantastic. The pool area is also great. As someone with 15 years experience in the hotel industry, I will say this hotel could do so much better.

The property is obviously dated, and the rooms look like they could use a lot of TLC. Our bathroom door continued to come off the hinges every time we opened it. The bathrooms were very tight. I still had no real complaints with this, as you pay for the location - and we paid a lot.

The real complaint is the staff. The front desk staff is absolutely a pain in the butt. We had asked to switch from one Superior room to two basic rooms. Online, the cost would be less. This hotel told us that they could not do so and that we would have to pay an additional cancellation of one day - approximately $750 to cancel the initial room, even though we just wanted to move. We had no choice, and switched to the two basic rooms. At the time, the hotel did not charge us the cancellation charge, and I thought they waived it. Fast forward three months, and without any authorization, I see this charge on my credit card. It is absolutely heinous that a hotel can do this without even communicating with the guest. Obviously this hotel has no standards when it comes to guest satisfaction.

I would recommend staying at one of the neighboring properties- which there are plenty of.

Second night at this hotel and it has been really bad. Changed rooms when we arrived because first room smelled like sewage (222) and the bathroom was between the bedroom and the balcony and view making it really unappealing and unlike the photos. Door to balcony was really dirty also. They offered us the room on the top floor with big balcony (712) . Much nicer room. Amazing balcony. BUT boiled first night because air-conditioning is pumping out 22° air (saw the repair man's thermostat) when temps are 34 in the day. Asked for a fan and they said they had nothing and have offered nothing. Took a shower today to find the water goes boiling then freezing every few seconds while making an air siren noise. The shampoo pump attached to wall was empty and obviously didn't know until in the shower. No refresh of water second night despite no discount for multiple nights. Its high season, this is expensive and really crap. They don't care at all so far and if it doesn't change these scores are going down to reflect not just the poor experience and facilities but the real lack of interest they have in your experience. Only one more night then I get to leave, not what you want for your holiday.

Our experience at this hotel did not meet the expectations of a 4-star property. We specifically requested two double bedrooms in a quiet part of the hotel, but one of the rooms had two single beds. Worse, it was located right next to a large compressor that ran continuously, making it impossible to sit on the veranda or sleep comfortably without the air conditioning.
Housekeeping services were below standard. The floors were neither mopped nor vacuumed during our stay. The only consistent service was the replenishment of Nescafé, tea capsules, and towel replacement. Water bottles were provided only on the first day, with no refills afterward.
Additionally, the hotel’s website stated that direct bookings would receive special gifts and benefits. Upon check-in, we received nothing. When we inquired, we were simply given a voucher for a welcome drink — which only covered water or soft drink at the bar.
Overall, this stay was disappointing, and the quality of service and amenities did not reflect a 4-star hotel experience.

If you are planning on lying by the pool at any time during your stay, you will have to stand ready when they open at 9am. Also, this is not for adults, but more so for kids. We found another persons hair in our beds on the first night, luckily they took that serious and cleaned it properly the following day. The rooms are quite small. The staff is not bad but also not service minded. If you want a towel for the pool or beach, be ready to wait on average 5 minutes (only one person is allowed to hand out towels, and he/she is rarely there). Would recommend this place if location is the only requirement.

Honest hotel star rating: 2.5

This hotel is definitely not up to 4-star standards — it felt more like a 3-star experience. We stayed in a triple room, and the sofa bed was impossible to sleep on as it was hard as a rock.

Service was consistently disappointing. At the rooftop sushi night, the waiters had a terrible attitude — even asking for something basic like a glass seemed too much for them. The bar staff were also extremely rude; when I asked for a glass of ice to take to my room, it was treated as if I had asked for something outrageous.

Housekeeping was minimal — beds were made, but no proper cleaning was done throughout the stay. The coffee at breakfast was poor quality.

The only positives were the friendly breakfast staff and the hotel’s proximity to the beach. Unfortunately, everything else fell far short of expectations, and definitely not the value for the money paid.

I’m very curious if people giving 4 or 5 stars have ever visited an actual 4 star hotel because this hotel is sub 4 star. On a good day I guess a 3 would be more appropriate based on an amazing location and decent breakfast.

The thing that annoys me the most is that the hotel allows for visitors to leave their towels on the sun beds all day - they say they don’t but they do. Unless you take a sun bed at 9 am you won’t get one. Luckily the beach is great but sometimes a few hours but the pool is preferred.

The lifeguards who are supposed to be there take super long breaks and are consistently gone before 6 pm which is the official time they should leave. On one occasion he left at 5.30 pm.

Some staff are nice. Others seem like they rather die than be working at the hotel.

Room cleaning is okay but it’s not really cleaning just making the bed and giving you fresh towels.

Note parking is 10 eur a day in a nearby parking house with sparsely room for cars so if you arrive in the afternoon it can be tricky to get a spot.

I wanted to address my points to the manager of the hotel but wasn’t possible to talk to that person.

I wouldn’t recommend a stay at the hotel nor would I return in the future. If you expect a 4 star experience you’ll be disappointed. If you just want a decent hotel near the beach it’s great - but then there are other economical options to choose from.