SH Valencia Palace in Valencia

Very nice and clean room

It's barely a 5-star hotel. The rooms need updating, and the TV wasn't even a smart TV. The rooftop cocktails were quite weak. The pool was very small, and when we went, there were no towels. We had to ask for them. Mistakes a 5-star hotel shouldn't have. The facilities were adequate. The breakfast buffet was fine.

Great, centrally located, and with good service.
I'll definitely come back when I return to Valencia.

Most attractions are within walking distance. The front desk service is professional and enthusiastic. They recommended many restaurants to us, all of which were delicious! The room service is considerate and clean every day! 💌I will come again next time!

From the moment we arrived at SH Valencia Palace, our experience was nothing short of fantastic. The check-in and check-out process was impressively smooth and fast, allowing us to start our vacation without any delays. The rooms were not only spacious but also maintained to a very high standard of cleanliness, providing a comfortable and luxurious environment for our stay.

The location of the hotel is perfect for anyone looking to explore Valencia, situated conveniently to enjoy the city's sights and sounds. Another highlight was the parking facility which provided direct access to the hotel, adding an extra layer of convenience to our visit.

The hotel bar was a delightful spot to unwind after a day of touring, offering a cozy ambiance and an excellent selection of drinks. It was a great place to relax and enjoy the evening.

The only slight drawback was the breakfast. While it was good, it did not quite meet the expectations we had for a 5-star establishment. It lacked a bit in flair, which was surprising given the otherwise impeccable standards of the hotel.

Despite this, our overall experience at SH Valencia Palace was truly remarkable, making our stay in Valencia memorable. I would highly recommend this hotel for its superb service, excellent facilities, and prime location. A solid choice for anyone visiting this beautiful city!

Good place

The room - nice, clean, modern. Walls are a bit thin though, I could hear the neighbor snoring at night. But it didn't bother me much. The bathroom products are great!
Breakfast - very good! Nice choice, high quality.
The interior of the hotel is beautiful. Plenty of space in the lobby, too. Working desks available as well.

My only criticism is towards the staff in the breakfast room (often chatting and laughing with each other in groups, quite loudly over the room) and who I met in the corridors, who don't smile and thus seem a bit arrogant. It takes so little extra to make us feel welcome: just a kind smile! The front desk was different, they seemed sincerely smiling and trying to make you feel good. Just a suggestion for the management: a good customer service training for breakfast and cleaning staff would raise your hotel rating significantly.

The hotel is good, great location, good breakfasts, attentive staff, had a great time.