Hotel Avenida

Hotel Avenida’s rooms are really horrible. Some rooms are renovated, some are not. Rooms which are not renovated are not the like as the pictures, it’s totally different. You can listen all voices near to your rooms. It’s impossible to sleep if your neighbour is awake. Hotel’s front desk staff is also very rude. Even the slippers and minibar are not available in the room. Completely terrible experience!

The worst hotel in Zaragoza. The hotel has charged me at the arrival extra the price I have already paid via booking.com. They told they didn’t see the reservation. After that they did not want to take a responsibility and made me as a fool - that I was was a victim of scam (although I sent all documentation and print screens from booking app, back account statement). WORST EXPERIENCE EVER!!!

Although the hotel is really beautiful inside the street the hotel is on seems like quite a rough area with homeless people and drunk people passed out and the police constantly patrolling the area.

We arrived late after nightfall after a long day of travelling and just wanted to get to our room and relax. We were informed that although we had booked the hotel direct through the hotel website with a dog there was not any dog friendly rooms available. My dog is a small very lazy sausage dog who would not cause offence to anyone. They told us all they could do was cancel our booking and give us a refund. We felt this was unacceptable as the fault was not with us and instead of accepting the responsibility for their mistake and providing us with a room they were asking us to leave and book somewhere else late at night.

I felt bad for the girl behind the desk as she obviously would have liked to have helped us but was left on the desk on her own at night without being given any authority to make decisions on changing rooms that would keep guests happy.

Eventually after refusing to cancel and waiting half an hour anxiously for her to get through to her manager we were given a room on the premise of a 150 euro deposit for the dog.

As it transpired the room was dog friendly as we found a 'do not disturb, dog inside' hanger inside the room. I think it was just purely that all the standard rooms were taken and they didn't want to give us a free upgrade.

The stress we experienced of them trying to cancel our booking on arrival and waiting anxiously half an hour to see if we were going to get a room really spoiled our stay here.

The local area is also not very nice with some unsavoury characters at night and only fast food restaurants in the local vicinity.

I booked this hotel for €111 hoping to sleep from 1130 to 1700 as I have an illness that required restoration. Not only do you battle intense outside construction which I do not fault the hotel for, you are also battling construction being done inside of the hotel. I would’ve asked for a different room but was unable to communicate at the time. I stayed at this hotel today, Tuesday May 7 and it is 1545, i am wide awake due to the noise. I would not recommend for the price point, insanely loud noise, and strong scents in the lobby.