Holiday Inn Express, an IHG Hotel

Not impressed. Room fine. Location ok. BUT. Bathroom toilet laid out in such a tight space that I had to become a contortionist to sit down on it - with my knees pressed up against the wall (I’m 6 feet tall - 182cm). But that’s not my gripe. When we arrived (double room, 2 people sharing) we noted a coffee machine. Great! But only two sachets for it - one normal and one decaffeinated. We both like the caffeinated version of coffee. Obviously a mistake we thought, and anyway, we like proper caffeinated coffee both at night and in the morning so we’d need more. We went to reception to ask for more coffee sachets. The very pleasant young man on reception was nervous about handing out more sachets… I think he is new to this work and inexperienced. He thought the policy was just 2 sachets per room. We had to go out to eat and he promised to phone the boss to ask. When we came back he handed us the one extra sachet we were allowed according to his boss (and as it turned out it was decaffeinated). Nice young man, doing his best, “only following orders” etc - but come on Holiday Inn, get serious. If a customer asks for a couple more coffee sachets, tell reception to just apologise, hand over plenty more, and better still, put an adequate number in the room to start with. Better service enjoyed from just about every other budget chain - including the Ibis in Amiens, which was even nearer the centre and cheaper