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306 $
Hotel de Bourgtheroulde, Autograph Collection
🌍 France, Rouen, 15 Place De La Pucelle
● Center: 330 m
☎ Phone: +33 2 35 14 50 50Show
🧭 Coordinates 281 EUR
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Rooms and prices
2 guests
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Tradition Double room
Wireless internet, air conditioning and minibar
Beds:
306 $
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Tradition Larger Double room
Wireless internet and private bathroom
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Moderne Double room with limited view
Private bathroom
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Privilege Double room with city view
Wireless internet, air conditioning and minibar
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Privilege Double room with courtyard view
Wireless internet, air conditioning and minibar
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1 Bedroom Prestige Double Junior Suite
Private bathroom
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Description
This boutique hotel is located in the historic centre of Rouen near the Great clock. Guests can enjoy the indoor pool, fitness centre and Spa with sauna, Hammam and various Spa treatments. The rooms are elegantly decorated, and some have views of the Galerie d'aumale, the place de La Pucell or Church. Eloi. The Brasserie des 2 Rois and restaurant d'aumale offers traditional dishes made from regional products. Guests can visit the city and see the sights, including the city's famous castle and Old market square.
Built: 1501
Renovated: 2010
Location: in the historic centre of Rouen near the Great clock, 12 km from Rouen airport.
Consists of one 4-storey building.
The hotel has 78 rooms.
Accepted credit cards: American Express, Visa, MasterCard, Diners Club, Carte Bleue.
Pets are allowed. This service can be paid.
On the hotel territory: Free wifi, terrace, bar, restaurant (à La carte), Luggage storage, Laundry service, meeting/Banquet facilities, Fax/Photocopying, Parking fee, Elevator
Attractions: sauna, fitness centre, Spa and Wellness centre, massage, indoor swimming pool (all year), library
For children: baby cot (on request)
The distance to the nearest airport is 12 km.
Policies and conditions
- Pets are allowed. Charges may be applicable.
- Private parking is possible at a location nearby (reservation is not needed) and costs EUR 30 per day.
- Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 3 years old stay for free when using an existing bed.
Children from 4 years old to 12 years old stay for € 60 per person per night when using an existing bed.
People 3 years old and over stay for € 60 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. - WiFi is available in all areas and is free of charge.
- Payment options: American Express, Visa, Euro/Mastercard, Diners Club, No prepayment
- Check in time: 16:00. Check out time: 11:00.
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Services and facilities
General
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Newspapers
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Dryer
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Reception desk
- Electric car charging
Rooms
- Room service
- Family room
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Wardrobe/Closet
- Bathrobe
- Slippers
- Toiletries
Accessibility
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Services and amenities
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Iron
Meals
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Restaurant
- Snack bar
- Bottled water
- Kettle
Internet
- Free Wi-Fi
Transfer
- Car rental
- Transfer services
Languages Spoken
- Spanish
- English
- Italian
- French
- Multi-language staff
Tourist services
- Tour assistance
Recreation
- Library
Parking
- Parking
- Parking nearby
Pool and beach
- Swimming pool
- Indoor Pool
Business
- Event facilities
- Fax machine
- Conference Hall
Sports
- Fitness facilities
- Gym
Beauty and wellness
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
Kids
- Playroom
- Babysitting and childcare
- Family/Kid Friendly
Pets
- Pets allowed
Health and Safety Measures
- Personal protection equipment for staff
- Extra decontamination measures
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Street view
Google panorama
Video: Hotel de Bourgtheroulde, Autograph Collection, Rouen, France - 5 star hotel
Map
Reviews
08.03.2025
What a gorgeous hotel with a nice staff. The lobby is amazing.
However, the room amenities are lacking, the air conditioning or the fan are not working, the TV just has basic french channels, forget Netflix or other services (no smart tv). Despite booking the prestige suite, it comes with an LG 42" Tv model whose production label read 2010 (this is 2025).
The room service had half of its menu not available and what was available required substitutions, without lowering down the price.
In all and all it's a Marriott Hotel with the Marriott premium price, without the Marriott experience.
I would not recommend a stay at those prices
However, the room amenities are lacking, the air conditioning or the fan are not working, the TV just has basic french channels, forget Netflix or other services (no smart tv). Despite booking the prestige suite, it comes with an LG 42" Tv model whose production label read 2010 (this is 2025).
The room service had half of its menu not available and what was available required substitutions, without lowering down the price.
In all and all it's a Marriott Hotel with the Marriott premium price, without the Marriott experience.
I would not recommend a stay at those prices
21.01.2025
We came to Rouen for a funeral and decided to pick a "5 star" hotel in an attempt to lift our spirits even though the price was a almost 400€ for the night which is a staggering sum for Rouen in the middle of January. This was a mistake and I implore all of you to save your money and go elsewhere. The room was very aesthetic, being the largest one they have, but don't expect any type of view out of your window. The Tv in the room is a very old 42" LG tv from 2010 (we are in 2025). It's not a smart tv and there were only the most basic of french tv channels. We called the front desk in hopes they could at least give us an HDMI cable to connect to our laptop, but of course they don't have one. Let's skip over the enormous insect we encountered in the 2nd floor hallway and go straight to our food experience. They have a "restaurant" on premises "L'Aumale" that was completely empty (you'll understand why soon) so we decided to have room service that comes from the same menu/kitchen. Some options on the menu were greyed out so we choose very simple meals: filet mignon and chicken with a side cheese plate. They had to call the room back a couple off times to say they had to make substitutions which seemed very odd for a "5 star" hotel. I was finally relieved to get our food which we expected that we would enjoy watching our small laptop screen. Relieved until I tried to cut and chew the filet. It was very fatty and extremely chewy. Two bites put me off the entire dish. The chicken dish was very dry so we didn't eat that either. Thank goodness we ordered the cheese plate or else we would have had no food (for 80€+). Pick another place. We could have picked any other place for 200€ less and ordered out from one of the shops and had a much better experience.
07.12.2024
We had a delightful experience at this hotel. Located in a prime spot, the historical building is within a 3-5 minute walk from all major attractions and numerous restaurants. The customer service was impeccable—all staff members were kind, courteous, and went above and beyond on their service. We felt extremely welcomed and valued throughout our stay. The breakfast was excellent, offering a good variety of hot and cold dishes, along with many fruit and bread options. The pools and fitness center were clean and well-maintained, complemented by a nice sauna and hammam. We wholeheartedly recommend this hotel and would love to return!
03.12.2024
The good: an amazing experience staying in your own castle. This is a historical building converted to a quaint hotel; including restaurant, swimming pool and spa. Very courteous staff provided excellent service throughout our stay. Great location near restaurants, shopping and attractions.
We received an upgrade to a junior suite as Marriott Platinum, which also included the breakfast buffet. Upon arrival the staff wrote us a personal note with some chocolate to welcome us.
The bad: none.
The meh: a quibble that the TV hasn’t yet been upgraded to the latest entertainment offering, so is just a TV without being able to watch streaming services or mirror your device.
We received an upgrade to a junior suite as Marriott Platinum, which also included the breakfast buffet. Upon arrival the staff wrote us a personal note with some chocolate to welcome us.
The bad: none.
The meh: a quibble that the TV hasn’t yet been upgraded to the latest entertainment offering, so is just a TV without being able to watch streaming services or mirror your device.
14.10.2024
Fabulous stay ( Oct 4th) in Hotel De Bourgtheroulde, Rouen. Beautiful location amongst the cobbled streets of Rouen. The hotel itself is simply stunning. The facilities are great . We had an evening meal in the hotel's restaurant which was delicious. Many thanks to the whole hotel team for making our stay perfect.
11.08.2024
Our stay at this Marriott Bonvoy Autograph hotel was thoroughly enjoyable. The property truly upheld the high standards of service and hospitality expected from this prestigious brand.
The breakfast and coffee shop staff were particularly impressive, demonstrating exceptional hospitality. They consistently went above and beyond to assist guests, regularly visiting each table to ensure patrons were enjoying their meals and to inquire if anything else was needed. This level of attentiveness significantly enhanced our dining experience.
While I'd like to commend specific staff members for their outstanding service, I'll refrain from mentioning names out of respect for privacy regulations.
Overall, this hotel sets a remarkably high bar in terms of guest satisfaction, making our stay memorable and reinforcing our loyalty to the Marriott brand.
The breakfast and coffee shop staff were particularly impressive, demonstrating exceptional hospitality. They consistently went above and beyond to assist guests, regularly visiting each table to ensure patrons were enjoying their meals and to inquire if anything else was needed. This level of attentiveness significantly enhanced our dining experience.
While I'd like to commend specific staff members for their outstanding service, I'll refrain from mentioning names out of respect for privacy regulations.
Overall, this hotel sets a remarkably high bar in terms of guest satisfaction, making our stay memorable and reinforcing our loyalty to the Marriott brand.
15.07.2024
Beautiful hotel in the Middle of Rouen. Very warm and help and friendly staff. Lobby is magnificent.
As this is a converted old building there are small flights of stairs here and there. Those who have walking challenges should be aware
Highly recommended.
As this is a converted old building there are small flights of stairs here and there. Those who have walking challenges should be aware
Highly recommended.
20.08.2023
Wonderful hotel, hard to find any faults. Friendly staff, excellent room facilities, and brilliant spa which was included. Very good restaurant with lovely food, and convenient location. Excellent value for money and service. Breakfast was excellent.
16.07.2023
Everything was perfect superb service would and will stay again but longer next time.
02.02.2022
I had the best sleep on our whole trip at this magnificent hotel in Rouen.
High quality bedding & furnishings. We loved the deep bathtub and circular shower, lots of counter space, large bath towels and a robe and slippers for both of us. The view of the courtyard from our bedroom was right out of Beauty and the Beast.
The spa area is so serene. Large pool with stair to enter, large starlight steam room, jacuzzi, sauna and workout room. It was pure relaxation!
The best part of our stay was the super friendly staff - especially the gentleman that took our luggage abs parked our car.
I look forward to visiting again!
High quality bedding & furnishings. We loved the deep bathtub and circular shower, lots of counter space, large bath towels and a robe and slippers for both of us. The view of the courtyard from our bedroom was right out of Beauty and the Beast.
The spa area is so serene. Large pool with stair to enter, large starlight steam room, jacuzzi, sauna and workout room. It was pure relaxation!
The best part of our stay was the super friendly staff - especially the gentleman that took our luggage abs parked our car.
I look forward to visiting again!
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Frequently asked questions about Hotel de Bourgtheroulde, Autograph Collection
How much does it cost to stay at Hotel de Bourgtheroulde, Autograph Collection?
The cost of living in Hotel de Bourgtheroulde, Autograph Collection depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which sights are located near Hotel de Bourgtheroulde, Autograph Collection?
The nearest sights are: Rouen Cathedral (500 m) and Church of St. Ouen (820 m)
Which room categories are available in the Hotel de Bourgtheroulde, Autograph Collection?
You can book Tradition Double room, Tradition Larger Double room, Moderne Double room with limited view, Privilege Double room with city view, Privilege Double room with courtyard view, 1 Bedroom Prestige Double Junior Suite in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Hotel de Bourgtheroulde, Autograph Collection?
Check-in at Hotel de Bourgtheroulde, Autograph Collection is possible from 16:00, check-out is until 11:00.
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