Hotel Le Ponteil

My husband and I stayed at this hotel in Antibes for a few days, and unfortunately, I was really disappointed with my experience. The hotel is quite old, and it shows in both the facilities and the cleanliness.

On the second day of our stay, the bathroom door broke. We reported this to the hotel owners right away, but nothing was done to fix it. The bathroom is right next to the bed, so this was especially inconvenient. The room was also very small, and the bed sheets felt unclean, even though they were technically washed. The overall hygiene of the hotel was unfortunately not satisfactory.

When we raised these issues with the owners at checkout, the lady owner asked my husband to go back upstairs with her to check the door. This was frustrating because we had already informed her about the issue the day before. My husband pointed out that she had already seen the door was broken and thought it was unnecessary to go back up to the room again.

From that point on, the lady owner became offensive. We politely asked if any compensation could be provided for the inconvenience, but she refused right away, repeating “no” without any willingness to communicate or apologize for the situation.

Overall, I would not recommend this hotel. The lack of basic maintenance, and response to our concerns made our stay uncomfortable and disappointing.

Unfortunately our experience here was pretty bad. We booked a double room, which was tiny, tired looking (not like the light airy pictures online), and it smelled damp. Overcoming this initial disappointment, we thought that the room would be fine once we aired it out. But when we put the air-conditioner on and it opened up, we saw that it was full of black mould. Not just on the flap, but all through the back of the unit. I have asthma, and cannot sleep in a room that is damp and mouldy. When I went to talk to the owner about moving to another room, she was skeptical, cold and stony with me.
She said she didn’t know what mould was, so I googled a picture and showed her. Then she said she didn’t believe me, so I took her to the room and showed her. She said “oh that’s nothing, I’ll just wipe it.” I repeated that I am allergic, and she might as well have rolled her eyes at me.
She moved us to the only other room that was available at the hotel - which was even smaller than the last, with no bathroom. Not what we paid for. (Side note - none of the rooms here have a bar fridge, or tea & coffee facilities).
Anyway, since they did not have any other double rooms available, we decided to go and stay somewhere else.
It was exhausting and difficult communicating with the owner, but to her credit, she did process a full refund.
The whole experience from start to finish felt deceptive, in small ways and big ways, and I feel that the owner tried to gaslight me every time I spoke to her.
We are not rude people, and if she had been a little more understanding about the situation, the unpleasantness of it could have been completely avoided.

We had an awkward interaction at check in after a mistaken double booking. I appreciated the owner rescinding the second charge, but I had left a clear note upon second booking that I was retrying the initial booking after there was a problem with billing and it was under my same name for the exact same dates. Again, it’s appreciated but the interaction was awkward and not handled in a professional manner you would normally see at a hotel.

Location is a bit tricky and definitely not a place for young people to stay (they lock the gate at 11 and have a motion sensor light that announces your arrival!)

Unfortunately our room had a lot of bugs in it. It’s quite a “rustic” experience. All of the small black dots in pics are ants and there were 3 massive cockroaches in the bedroom. We had no food in the room so the bugs were not from anything we did.

We discovered that someone had come into our room and folded the blanket - we had not given permission and we’re surprised.

The rooms are very old and not updated and there was really loud construction happening next to our bedroom starting at 9 am.

It’s a nice idea but the execution is not quite right. I’m sure the owners will respond here which is their right, but this was our experience.